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December 2023 by Deborah F.
Have finally had it with this bank. Will soon be closing this account I've had here for almost 40 years. For the last 2 years, I've had nothing but terrible service, a rude and disrespectful teller I try to avoid, and a bank that seems to think my money is somehow theirs and they will control how I will use it. The manager of this branch is the only person I've been able to work with who has been professional and helpful, and I'm sure she's following protocol. But the COO decided that the large insurance check I received from my late husband's estate couldn't be deposited in my 40 year old account. So I've taken it to another local bank that seems to be happy that I've opened a new account with them. So, TTCU can keep their little obnoxious teller and control their other customers, I'm going elsewhere never to darken their door again.
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September 2023 by Justin Vance
I have been trying to reach their office in cookeville to make a payment for two days. I’ve called 3 different times and been on hold for 10+ minutes each time. When the automated voice asks if I’d like a call back and I leave info they never call back. Terrible phone service.
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September 2023 by M H
This business is a predatory lender. Once you get a loan with them, they add fake fees to your account. This particular location always says if you have questions about your account, you have to contact Nashville. Once the loan is paid off, I will NEVER, EVER, have anything to do with this business again. Stay away!!!
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July 2023 by Tanner Heiser
If your into silly rules, unreasonable requests etc.. Go to this bank. They are a joke
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June 2023 by Barb Aldridge
My experience has always been positive with The Tennessee Credit Union. Last week, however, Amy, helped me by going above and beyond to help me with all my needs. She was professional, kind, and was helpful in many ways. She was patient with me and provided excellent follow up!
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June 2023 by Shawn Hotsinpiller
Great branch to bank with. Always greeted with a smile the minute you walk in the door. Always goes above and beyond to make sure your account is secure when going out of town. I would recommend the Cookeville branch to anyone.
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June 2023 by Carey Bass
Amy Turner and her team at the credit union are very helpful and easy to work with! I would recommend this branch if you need good, friendly and efficient service! Great People!!
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June 2023 by Rocky Robinson
Terrible branch to work with at any capacity. I have made three attempts to establish auto pay by submitting paper forms to the branch for me to find out once again they have failed to set this schedule up correctly.Update, I was contacted directly by executive management and they worked diligently to repair issues and exceeded my expectations.
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June 2023 by Whitson Farms
Fantastic service, everyone is always friendly and helpful..Definitely recommend!
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November 2022 by Vanessa Harris
To open an account with this bank you have to have a good credit score and nothing on your credit report, I paid my debts off and the lady tells me that I still owe. I think this bank don't like black people cause we are not good enough to open an account with them. She couldn't tell me what I owe. If I was rich or have lots of money with good creditI would be qualified , if not you are not qualified to open an account cause you have bad credit on your account or you didn't pay your bills on your credit report.
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July 2022 by James Ballew
Sure they loaned me money but every time I need to do something or make a change I have to drive 2 cities away to sign a paper and won't do it over phone costing me more gas money and wear and tear on my new car causing it to be a used car quicker.
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June 2022 by Jennifer Briscoe
I am stranded at a gas station in Virginia (on my way to Maryland) because suddenly my card won’t work. I have plenty in my account, so there’s no reason for this. I tried calling the Customer Service number on the back and they said they can’t help me, I have to call TTCU when they open. So here I wait with 3 other people and an empty tank.
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December 2021 by Walt West
Used drive-up, staff was very helpful.
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October 2021 by Tavares Farr
I’ve banked with them for 4 1/2 years 2 years ago I came to them to see about refinancing my house , they referred me to one of their partners, I supply all necessary paperwork I never heard back from them, last year I bought a new car, came to them to refinance that so I could have most of my credit products at 1 institution, the lad I was working with stopped communicating, I sent her an email , she claimed she was on vacation , never heard back, now 2 weeks ago I called to replace my debit card due to damage, I was told I would be charged, the times before I never was charged so I decided to close my accounts. They’ve dropped the ball!!
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September 2021 by Dale Coffey
This place is a RIP OFF!!!! When you make a payment the amount remaining on your receipt is NOT your remaining balance. Your remaining balance is higher than what is on your receipt. TOTAL RIP OFF!!!!!
