U-Haul Neighborhood Dealer in Elmira Heights, NY, offers truck rentals, trailers, cargo vans, and pick-up trucks for local and one-way moves, along with moving supplies and U-Box containers available through online reservation. While some customers reported miscommunications and challenges with the management, particularly with one employee, others highlighted the excellent service provided by staff members like Ryan, who was praised for his helpfulness. Many customers found the rental process to be smooth and efficient, with easy returns. The location is noted for its accessibility, and customers recommend checking everything with the staff and taking photos before leaving. Overall, the service experience varies, but many appreciate the helpful staff and efficient processes at this U-Haul location.
Kind, faithful, and respectful service as well as good equipment that is well maintained
May 2023
Excellent. Much smoother experience than with other U-Haul agents in town. Relatively quick and easy rental process. Returns are even easier.
May 2023
Very helpful staff and easy location to access. Be sure to check everything over with the staff before leaving and take your own pictures just to be safe. Never had an issue here and will be back whenever I need a truck or trailer.
