-
August 2022 by Cathy Toney
Trying to get a call back was impossible. Ended up using another rehab facility. Donna the admissions director was very helpful and kind. She left for vacation and after several messages Mr. Perez never called me back.
-
December 2021 by Victoria Windland Taraska
Copper Basin is by far the best nursing home facility I’ve seen! They really take care of their residents and are very easy to deal with on a personal level. Thank you for all that you do for Keith B.Victoria Windland Taraska
-
August 2021 by Cindy Biehl
We had to put my mom, Jackie Wallace, here and she had been here previously for rehab,, so she was already familiar with the nurses. Copper Basin NEVER smelled of anything, staff was always available when I called or visited. The food is good also. I asked mom if they were nice to her, yes, if they kept her clean as she was bed-ridden, yes, if she liked the food, yes, if they came when she pushed her button, yes! If mama is happy, then I'm happy. I would highly recommend Life Care Copper Basin!
-
December 2019 by Linda Kennedy
The folks are good 2 my Grandson.
-
August 2019 by Kimberly Patterson
The staff is nice. However, they are not on the same page when it comes to asking a question! My mom was told she couldn't buy food there and that there was a gas station nearby, she actually can purchase food from the cafeteria when there with my dad! I am also shocked that my dad is a diabetic and they don't check his blood sugar except once a day at like 3am, he is a severe diabetic that takes long acting and short acting insulin. There was also an issue with his insulin and as of today, the Dr over the facility never returned the nurses call!!!! My dad also has a severe heart condition for which he takes medicine to regulate his heartbeat, they gave him his night medicine 5 hours late, supposed to have given it to him at 9pm and showed up at 2am to give him his meds!!! My dad was there for 4 days and my mom finally had to ask for linens to change his bed. I am also shocked that as much as we are paying, my mother was told they do not have Sprite or Ginger ale, she had to go buy it for my dad to drink! I am extremely surprised with the bugs that are there as well!!! We chose this facility because it said 5 stars, I am so disappointed!!! Please understand that the staff is very friendly and this is not meant to downplay the job they do everyday!!! The therapy department was excellent, I would definitely give them a 5 star🌟🌟🌟🌟🌟
