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May 2024 by Janet T.
I have 2 mini schnauzers that I take to Stephen for grooming. He and the staff there are wonderful to me and my babies. Grooming always looks great. I have not tried any of the vets there.
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March 2024 by Johnny B.
Our family is so upset with the service of our pup. As a newer customer of BDL, I just had to write in after my dog received the most ridiculous grooming cut today. We spent 7 months growing out his fur just for him to get an unwarranted summer cut. I asked the groomer to keep his fur long and keep his beard especially long (which was chopped in more than half)... what we got was a near-shaven dog. All that time was wasted. You can even see in the video (which was recorded today on the way to the grooming appointment in Germantown) how long and flowy his fur was finally able to grow up until this morning. When I spoke with the front desk member, I went into great detail on the trim we wanted. I even texted reference pics to her (attached). I even received a call from the groomer and told them that we don't want a schnauzer cut nor his beard cut down short. It is also ridiculous that we don't get to meet the groom at the time of drop-off to give these important direct details face-to-face. The final results wear a short/flat-shaven down that we could have done at home. It had no style. Just a short/flat-shaven cut. I don't believe BDL has trained groomers. Even a standard schnauzer cut (which we didn't request) would have left his beard which is the main characteristic of a schnauzer. We only bought Kai to BDL a few times for daycare in recent months. My family was already weary of continuing to support BDl after Kai was released back with legs covered with urine/feces. Repeated bad service (to this degree) is not fine. On top of that, when I came on my lunch break to pick him up today, I didn't have my wallet and thought I could use my Apple Pay. Come to find out, I could have used my card on file and saved me a trip (and gas) coming back home to grab my wallet. Which made me run over my lunch causing me to miss a meeting. While we appreciate the half-off from the manager...this was another horrible experience.
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March 2024 by Larry Rogers
BrownDog Lodge. Very nice place,Everyone is very professionalAnd Chase really lov u guys.Theo, Leo and Sasha as well.Very clean place as well.
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March 2024 by Carol Monhollon
My dog is always glad to see the staff and is happy while he is there! This makes it so much easier for us to go off and leave him! We know he is in good hands!
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January 2024 by Sylvonne Ward
They took great care of our dog Bama for an entire week. They even were able to provide her with her needed shots. She loved her stay there and was returned to us with her loving smile and energetic spirit still intact!Thank you!
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December 2023 by Elizabeth Shults
Absolutely love this place, staff is so very nice and caring, and friendly with my dog Harley..he loves it!!
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December 2023 by Barrymore Kilgo
Love this place! I feel very comfortable leaving my family here.
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December 2023 by Lynda G.
My sweet pup has been in daycare and grooming for years. He and I love this place!! He can't wait to get out of the car into the arms of all the wonderful employees that work there and love my little man. I HIGHLY recommend Brown Dog!
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November 2023 by Lorena Cavnor
Brought my girls in yesterday for a grooming appt. Everyone was so friendly. My girls looked adorable when I picked them up.Followed my instructions on grooming needs.Will definitely be back for future grooming services with all my babies.
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November 2023 by Dobson Dunavant
I trusted the good reviews then picked up dog like this. Will never be back. Didn’t even give a refund when asked.Don’t make the same mistake I did
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November 2023 by Lester Amara
BrownDog is our go to place for all the needs of our pooch. They have amazing staff who are very friendly and take good care of all their furry boarders. Services are reasonably priced and hours of operation start pretty early in the morning. Our pooch Paddy, always comes back happy be it boarding, day care or grooming, she returns home exhausted ?. Thank you to the staff at BrownDog for their time and hard-work.
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November 2023 by Kimberly Kim
Brown lodge was a great choice for my puppy! They took great care of Kingston. Daycare workers were very professional and welcoming. Thanks so much for all your patience. I’m totally sold on this establishment
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November 2023 by Grayson D.
I hate that I have to even give them 1 star. I dropped my 2 year old Great Dane at 7am and at 9am I saw him being humped and called and told them. I then picked him up at 4 pm and took him home. I looked at him and he is missing chunks of fur on his back and blood on his inner thighs. They did not tell me that this had happened at all! As someone who has worked at a dog daycare this is unacceptable! I talked to the manager this morning and was so disappointed. They told me that multiple dogs had humped him and been moved. The fact NO EMPLOYEE noticed the blood and his back for hours is atrocious. They told me not to pick him up and they would take care of it. Why did they not call me to pick him up since they could not fix the issue. For anyone that reads this please pick a daycare that might not have all the bells and whistle but the employees have the one goal of taking care of your dog with love. These employees were not doing their job.
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October 2023 by Kim B.
I have 2 Rhodesian Ridgebacks and they are boarded together in a room. The staff welcomes them with open arms and pats and smiles. My dogs love going there for boarding. The staff treats them well with love, pats and treats. They really like staying together and playing with all the other dogs at group playtime. We have used their grooming facilities too! My dogs come home squeaky clean and happy. I really like that I can trust and not worry about their care while they stay at Brown Dog Lodge. I highly recommend them! KKB
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September 2023 by K. Actis
Percy attended his first daycare at BrownDog Lodge, and I’m very pleased. The staff was very helpful, and I was able to watch him in the yard playing with the other dogs. He is currently sleeping, because daycare is exhausting for a puppy dog.
