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December 2023 by Dan DeLaCruz
The overnight clerk was the rudest I have ever encountered. As a Choice Diamond member I have spent 50 nights in the last 12 months in their hotels. It seems I woke him up from sleeping on his backroom desk when I requested my receipt and to check out from my room. He had a imprint across his forehead. He immediately copped a attitude and wouldn't give me receipts without my ID? He then continued to mimic and mock everything I said. I WILL NEVER BOOK THIS PLACE AGAIN. There are other comments about this clerk in recent reviews as well.On a positive the evening clerk was very pleasant! Rooms were clean and satisfactory. You will get a 5am wake up if on the backside of the building as it backs up to a Costco and the trucks start rolling in.
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November 2023 by Hattie Brown
We've stayed at other Comfort Suites, and this one was not my favorite. The breakfast did not have as many choices as I'm used too, wash cloth did not appear clean, and check-in and check out times were not similar to other Comfort Suites.
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November 2023 by Alicia Brown
The fitness center is not what I was expecting. It had a dried chicken bone in it, which tells me that it had not been cleaned for days. If housekeeping was going in there, they would have seen the bone. Plus, only one machine was working. On the website, there's a picture of an elliptical, but there's no elliptical.The room itself was good. We had a suite, so I could be in the living area and workout.I could go on and on about other things, but I'll put it this way, this Comfort Suite does not meet the standard of other Comfort Suites. Given that there were pluses and minuses, it was overall slightly above okay.
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November 2023 by Matthew Ellis
The staff was great every member greeted me as I passed by. The room was spotless and super comfy bed. The breakfast was good and had many choices. Great hotel for the price.
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November 2023 by Patrick Rist
Solid budget hotel. Considerably better than the many other places I've stayed in the Memphis area. Clean room, comfortable bed, good wi-fi. In an eastern suburb - although obviously thieves have cars too, so no promises there.My only real complaint is that breakfast wasn't until 6:30, and I had to be somewhere at 7:00, so I had to wolf it down. But hey, they HAD breakfast - and a real breakfast with eggs and sausage.Will certainly stay here again.Safety: Well-lit parking on front side. But don't park in the yellow marked spaces, as the Microtel next door may have you towed.
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September 2023 by Tim McQuerry
Sketchy neighborhood we didn't have any problems, did everything I could to avoid any. Seems to be some "Long term" guests. Nice enough folks,( everyone needs to live somewhere), just kinda weird vibe. But the real issue is Parking & getting into the Damn place! Late at night, U-Haul truck w/car trailer, I had a real sense of accomplishment just getting there. Not enough room here to explain it All!It was OK, cheap,they do take dogs (why we chose it, and we lived to tell the tail?!Safety: CCW?
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August 2023 by this is the way
Nice hotel with good breakfast! Nice people as well. I hope they fixed the problem of the elevator smelling like weed.
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August 2023 by Russ Kalchbrenner
No hot breakfast on Mondays? Coffee as well as the juice machine broke. The owner must be just milking money from the highway. This isn't a normal comfort suites.
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August 2023 by Henry Robins
Everything was great, from our check-in to our check-out. The staff was very helpful, the rooms was clean and the lady at the front desk, went out her way to help us.
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July 2023 by Komila Shakhabutdinova
The staff was great but the rooms need new air conditioning system ASAP!The room smelled musty, the reason i wouldn’t stay again at this location.Rooms: Need new air conditioning!!!
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July 2023 by Angela Miller
Worst hotel experience. The staff were very rude. The man behind check-in counter got smart with me and another woman and started yelling at us. She wanted to check out and I was looking for a plate. By 7:00am, he would not restock breakfast and again was hateful. The floors and shower in room were dirty and none of the bedside lights worked. Will NOT stay here again!
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July 2023 by Stacey Mitchell
Absolutely should of read the reviews before checking in. We stayed in Germantown thinking it would be safer than actual Memphis, not the case. Our car, as well as several others, got the windows smashed out and as the reviews stated, the hotel was less than helpful. Basically got a "we don't handle anything outside the building itself, sorry for your luck". Just READ THE REVIEWS, it was plainly written time and time again that this was an issue here. Hotel itself was ok, room was decently cleaned, smelled awful though, not smoke, just a musky smell. Elevator was sketchy, def needs some attention. Bed was fine, pillows were actually fantastic, towels and bathroom were standard, no tv because the wifi wasn't working, therefore any cameras of the parking lot were not working either, fishy huh? Staff were not rude, but not friendly either. All in all, didn't completely ruin our trip, but cut it short and left us with a feeling of violation from what we thought was a safer side of town. Could of been worse, could have been better. Do better Comfort Suites.
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June 2023 by Mark Davie
DON'T STAY HERE PERIOD!CRIME INFESTED AREA!On 6/01/2023, I checked in at 4 pm. By 6pm. I walked out to my truck to find that my truck was broken into. The clerk said that the manager couldn't review the tapes until tomorrow. She also called the MPD non emergency line and got their voicemail.Costco is next door, and they have a security car that drives around their property 24/7. If that gives you a clue on this crime infested area.I went to Home Depot to get materials to patch my broken window. The store is right across the interstate from the hotel. When speaking with an employee on what I was trying to accomplish, he stated they had at least 10 break ins in the last week themselves. If that gives you a clue on this crime infested area.Now, for the fantastic news, the MPD and the manager haven't called me yet as of 06/03/2023. I'm a diamond elite member of the Choice hotel chain, and this is how we get treated.If you plan on staying in this area, my recommendation would be "RUN FOREST RUN!"Safety: DEFINITELY NOT SAFE!DON'T STAY!POLICE AND MANAGER ARE WORTHLESS!
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June 2023 by furrylover 101
This location knew about a crime spree in the area and did not warn anybody. 14 vehicles were broken, including mine. Despite this location having cameras they had nobody to watch them or take any action while the theft was taken place. Do not stay here.
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April 2023 by Chrisi Hagan (Realtor and Tech Trainer)
The location was convenient and felt safe. The rooms were a good size. The breakfast was under impressive but we already knew that from other reviews. The pool was warm and comfortable to use. Price good overall.