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December 2023 by Don Black
Never answers the phone.Called twice to cancel a policy that was entered twice , and they wouldn’t take the policy off.
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November 2023 by Debbra Garrett
When I reach out to the office I really don't don't talk to anyone to get the information that I need and no return call
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September 2023 by Maurice Williams
Mr. Hubbard was quick to respond to my request for his help in a matter I had. I highly recommend his agency because he is very knowledgeable as well as very professional. Thank You Mr. Hubbard!!
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September 2023 by Michael Williams
Anytime I contact anyone at James Hubbard Allstate Insurance, I always receive a quick, timely and helpful response. Everyone at this office genuinely care and appreciate your business. I highly recommend anyone looking for any type of insurance to contact this business first and I personally guarantee you will not be disappointed. James is honest, trustworthy, reliable and dependable.
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June 2023 by Sharon Kelly
Allstate has always been professional and courteous to me whenever I contact them. They have always solved any issues I might have had.Thanks Allstate
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March 2023 by Ceo_JoshuaP
Had a great experience!!
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February 2023 by Hannah Rogers
So far my experience with Allstate - this group in particular- The James Hubbard agency - has been TERRIBLE. i have not been able to speak to ANYBODY since i got my policy 6 MONTHS AGO. The ONE time i got ahold of a gentleman there to cancel my policy, he said he couldn’t do that therefore i had to call the 1-800 Allstate number… i used to work for an insurance agency.. i KNOW they can cancel my policy. But not thinking - I said okay and hung up. Of course have not been able to get ahold of anyone on the corporate side of Allstate but i’ve just never seen anything like this! This is the worst customer service I have ever experienced. Will definitely not recommend to anyone!
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February 2023 by Kristy Clark1
Thank you all say love you guys thank you James Hubbard for all u do!!!!
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January 2023 by Cathy Deneice Woodard-Genesy
The agent has outstanding knowledge about each element of the agency. The agent individualizes the plan so that it will meet the need of the client. The whole staff and representatives are focus on their task; and they are ready to service at an inviting and professional level. Indeed, I am in good hands with Allstate.
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January 2023 by Aaron J.
I had a terrible experience with Allstate. I totaled my car in January and didn't get a new vehicle until Late June. I paid my car insurance every month not knowing that I didn't have to and was told that I would be refunded for all of these months. When I started to ask for a refund I was on hold for hours and hours everyday and constantly given the run around. I am owed about 8-900 dollars from Allstate and they changed their mind and told me that they would not refund me for these months after I switched insurances. I tell everybody I can not to get Allstate insurance!!!!!!!!!
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January 2023 by Cathy Woodard-Genesy
The agent has outstanding knowledge about each element of the agency. The agent individualizes the plan so that it will meet the need of the client. The whole staff and representatives are focus on their task; and they are ready to service at an inviting and professional level. Indeed, I am in good hands with Allstate.
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December 2022 by Cathy Genesy
The agent has outstanding knowledge about each element of the agency. The agent individualizes the plan so that it will meet the need of the client. The whole staff and representatives are focus on their task; and they are ready to service at an inviting and professional level. Indeed, I am in good hands with Allstate.
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October 2022 by trebor hall
Great customer service
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September 2022 by mickey washington
Quick to respond to questionsWith regards to my accountThanks for your assistance
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August 2022 by Ke'sha Pollard
No stars, I was involved in a car wreck on august 12,22 today is the 19th I still don’t have a rental car, Allstate claims department is ridiculous nobody does their job they only tell you what you need to do. Nobody calls back. I request to speak with my agent James Hubbard II left several voicemails because I was getting the run around and my car is still at square one. I called to give the police report and the other party’s insurance information I was told they will close out my claim and I have to deal with them directly Allstate will no longer be responsible. Claim was close and me the customer was not taking care of. The service is very poor. I will be going back to geico next month.
