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December 2023 by Chris Parker
My wife picked out tile that was damaged during shipping to the store. Since we were scheduled to fly out of the country, Joe, the manager, personally delivered the replacement tile to our home so installation could occur while we were gone. Now THAT'S Customer Service! We look forward to working with The Tile Shop on our next project!
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October 2023 by Ethan Crist
Remodeling a master bathroom and had to pick out tile. A daunting task for someone who isn’t a designer. Rashawn W. was so helpful and was able to help us put together a stunning bathroom! She takes the time to listen to you and get an understanding of what you are going for. Our contractor was a bit overzealous when it came to quantities and we ended up with quite a bit extra tile. The Store Manager Joe L. was very nice when it came to returns and was able to make all necessary adjustments to the invoice. All in all I would say I definitely recommend The Tile Shop based on a great selection and superior customer service.
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September 2023 by Richard Corum
When my wife and I walked into the store we knew we had found the right place, and when we were assisted by Joe Laspina we knew we had found the right person to help us. We had a general idea of what we wanted for our kitchen remodel, but with his help we left the store confident that we had purchased the perfect products for the job. There was never even the slightest suggestion that what was most expensive was necessarily the best. In fact the backsplash we ended up buying was actually on clearance. There is no way that you can go wrong with a store with this kind of products and this exceptional customer service.
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September 2023 by Cynthia Johnson
Joe helped me find the perfect tile for my laundry room. He is very knowledgeable about the various kinds and styles of tile.
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August 2023 by Amy West
Joe was friendly and very knowledgeable - he certainly went above and beyond to help me. I will be back.
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July 2023 by Georgia
I was really happy with the purchase at the tile shop. The employees were very helpful. The manage Joe went above and beyond to help us with our project. Definitely recommend this shop for the customer service. We received two boxes were the tiles were damaged but was able to get two new ones the following week.
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July 2023 by George
I was really happy with the purchase at the tile shop. The employees were very helpful. The manage Joe went above and beyond to help us with our project. Definitely recommend this shop for the customer service. We received two boxes were the tiles were damaged but was able to get two new ones the following week.
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July 2023 by Lydia Zuidema
Excellent assistance from store manager Joe LaSpina. He responded to every phone call promptly and went out of his way to assist us in coming up with a plan to fix a backsplash disaster caused by a contractor. Everyone in the store seemed so helpful.
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July 2023 by Lauren Brewer
Great experience! Joe was very friendly and went above and beyond to help us with our project. Highly recommend!
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May 2023 by Deanna M.
Great customer service. Stephen's recommendations for bathroom tile were all spot on and all the other employee's were all so nice everytime I visited. Couldn't be more pleased with how my guest bathroom turned out.
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March 2023 by A Heun
We were looking for some replacement tile to repair some broke 46 year old bathroom tile. We were met by a very nice young man, who was on his way out to lunch. He took the time to help with the broken piece we had brought in. Sadly they didn't carry what we needed. He gave us the name of a a couple of other stores that may carry what we needed, even pulling up the locations so we could check. When we need new tile you can bet The Tile Shop will be our first stop.
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February 2023 by Sherra Russell
EXCELLENT CUSTOMER SERVICE! Rashawn, Corwin and Joe worked patiently with me to find the right tile combination for the style bath I wanted. They presented several options which were all excellent design choices. The showroom was well laid out and the options are endless. I highly recommend The Tile Shop for your next project.
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February 2023 by T G
Spoke with joe the store manager just now, super friendly & helpful. Though they didn’t have a particular product I was lookiNg for, he was still super kind & thoughtful to helped us meet our need in another way. Would definitely do business with management like this!
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October 2022 by Nick Ferguson
Looks like a good selection. First impression the front entry sliding door was partially open and appeared broken. Walked around and never saw a sales rep. Parking lot was a ghost town. For a Saturday middle of the afternoon expected it to be busier.Did think the store was laid out ok just not a welcoming entry. Pricing seemed to be inline with big box stores. If looking for large selection of options in one place, then worth a visit.
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October 2022 by Judlin Civil
I was in this place the other day looking for tile for my master bathroom... I worked with manager Joe and he was excellent gave me and my wife a great design that really complimented my wife's taste. Would not go anywhere else for tile!
