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September 2023 by Tommy Smith
Super helpful with parts lookup.
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June 2023 by Tamra Albright
Biggest ripoff artist in Pickwick. They kept our boat 3 weeks only to call us and say we don’t work on 2 stoke motors. So why do you think we were charged 135.00 for an hour labor? They did nothing to the boat. Still doesn’t run.
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April 2023 by Elyse Pickle
Wow. Would have though better of a Pickwick small business owner. Tried for a month to schedule an oil change on a new boat that we purchased out of state. Never could nail down a time or get a call back to schedule with them because they were “behind schedule” and the scheduler had to talk with her manager. Finally called again today and she connected me with the owner / I guess he decides who gets to be serviced? So bizarre. He said they were behind and asked where I bought my boat. I told him Ohio. He asked if I lived locally. I’m in Memphis and have a house in PICKWICK. He proceeded to tell me that they usually don’t service boats that haven’t been purchased at Barnes Marine. I’m sorry WHAT? Your book of business is THAT big that you want to turn away boats and weekenders? Absolutely not. I told him I’d be happy to find someone else to service my new boat and give the business to someone else. He tried to tell me he was going to do me a favor but “ok” if I wanted to do that. Nope. You aren’t doing me any favors by taking my money and performing a service. So after a month of trying to get an oil change appt, we’ll be using a different marina In town for all future service and boat purchases.
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November 2022 by Michael Cates
Great American people with awesome service. My trim motor stopped while filming. Barnes had me back on the water the next day for Veterans Appreciation weekend. They are a supporter of our troops.
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November 2022 by Michael Boley
These guys are what marine stores should model themselves after. It was Saturday and we were 2 hours from home on a two day fishing trip. Our Triton tandom axil wheel blew a wheel bearing. We were stranded and couldn’t even fish. We rolled in on a Saturday morning and these guys were so nice. They fixed my wheel bearing and got us back to our trip. We were not even a buying customer and they were so willing to help us. You could tell the service manager loved what he did for a living and as a business owner myself I understand walk in problems on Saturdays. I highly recommend these people for any kind of boat needs.
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November 2022 by Cary Pappas
Can't say anything positive, so will just say nothing at all.
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November 2021 by meghan fowler
We have used Barnes Marines for years. We have been mostly happy with their service in the past. We called them this year to set up our regular service. They told us they would not service our boat this year. They did not give us the courtesy of letting us know they were discontinuing our service. They waited until we tried to schedule our service to tell us. We have been loyal customers for years, we always paid our bills promptly and didn’t complain very much. This is a very unprofessional business practice. I guess they have so much business they don’t have to be loyal to their customers.
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November 2021 by Jamey Jones
I paid almost $400 for Barnes to shrink wrap my boat to help protect it and add security for a long interstate tow. The top of the wrap failed within the first 60 miles. I immediately called Barnes and also sent photos. They offered for me to return to the shop for repairs, but my schedule was too tight to take the time it would have taken to double back and spend more time waiting for a repair. I ended up cutting the top out to prevent further damage and completed the trip. The sides of the wrap held well for the entire trip. I contacted Barnes afterward and proposed what I thought was a reasonable offer to split my cost for the wrap. Management (Tim Barnes) did not return my call. Instead he directed a new employee to tell me that the wrap wasn’t meant for towing (although I explained my purpose for the wrap to my Barnes contact from the outset). Barnes refused to refund any portion of my cost. Apparently, in this case, Barnes placed revenues above responsible customer service.
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November 2021 by Brian Kennedy
Had my 1997 boat serviced here last year for a knocking noise while turning left and right. Took my boat out this year and it’s doing the same thing. I called to get it back in to fix the problem I paid for last year. Was told by Christy they no longer service boats that old and when I asked where I should take it locally she said to just Google it. Thanks for taking my money and not fixing it and telling me to go elsewhere.
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November 2021 by Zack Holt
Do not go to that place ever. They are scammers and nothing but a pathetic joke.The sales team is a joke the whole organization they have no idea what they’re doing.I would not recommend anything ever to that company.
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November 2021 by Kevin Porter
Kept out boat for 4 months still haven't fixed it. They lie about what is going on and are rude.
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November 2021 by Joe Holley
Beautiful boats and nice people
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November 2020 by Joel Cooper
Can't say enough great things about the staff at Barnes. Very knowledgeable and helpful. We went there to look at a couple of pre-owned boats and Jason and Jamie did not disappoint. They made it a wonderful experience and I would recommend them to anyone looking for a boat. Thanks Barnes for all you have done and continue to do.
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November 2019 by greeninthegrove
Great customer service and they will go the extra mile. Called on a Saturday for service on a boat and they not only picked it up that day but also made repairs and got us back on the water, same day! Excellent work Barnes Marine! You made a customer!
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November 2018 by Lynn Staggs
Barnes Marine has been wonderful to do business with. Jason Stuart, Tim and Kristy Barnes and the whole staff have been very kind during our dealings with them. We recommend them for sales and service after the sale.
