Elizabeth Rook Insurance, LLC is a family-owned, award-winning independent agency located in Lakeland and Covington, TN, serving clients in Tennessee and Mississippi. The agency specializes in personal and commercial insurance, including home, auto, business, life, and Medicare supplement coverage. Known for its personalized service and strong community values, Elizabeth Rook Insurance has an A+ BBB rating and decades of experience. Clients consistently praise the agency for its helpful and friendly staff, particularly highlighting an employee who provides thorough and quick assistance. Many reviews mention her outstanding support when handling quotes and claims, making the process smooth, especially during stressful times like moving. Customers appreciate the professionalism and pleasant demeanor of the staff, both over the phone and in person, which adds to their confidence in choosing Elizabeth Rook Insurance. Overall, the agency is recognized for its honest guidance and commitment to protecting what matters most to its clients.
Very pleased with my visit. Ms. Tracy was very helpful and able to give me more coverage for a lower price than my previous insurance in a quick visit.
August 2025
Fast service and Tracy Luna was very
helpful.
August 2025
Tracy Luna is patient and kind. She answers all my policy questions professionally.
