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February 2024 by Kristy Jaynes
CVS pharmacy is so much nicer and more cheaper than Walgreens. Walgreens pharmacy had the rudest workers, they were ALWAYS so hateful it's like I dreaded going to get my medicine. I'm so thankful for choosing to change pharmacies.
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November 2023 by Linda Regan
So, ten minutes searching for an associate to ask a question, went to the back pharmacy register, to ask if someone was working up front, and the guy/cashier says "THEY HAVE SELF CHECKOUT", I said but that doesn't answer questions, and then he says "they can answer questions up there".No that wasn't a punch line.
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September 2023 by Deena Hernandez
The pharmacy employees are lazy and rude and make u do the work when the doctor needs to be called over a prescription they paged me in the store and gave me back my prescription and said the number was wrong on it and I asked her if she could call the doctor and she threw her hands in the air and was loud and rude and said ANY OTHER DAY BUT TODAY WE R TOO BUSY!!!!! thats very unprofessional! I called my doctor and my doctor called them gave them the right number and called me back and said the they fixed it and gave the right number and that the pharmacy said since I took the prescription I just had to bring it back and they would fill it so I brought it back and they told me they couldn't fill it cause the number again I said my doctor fixed it and they said no they have to call it in or do it electronically or I have to take it somewhere else I've called and asked questions on the phone and the guy said they were too busy ill have to ask when I get there I have been going to cvs for over 10 yrs and im now going to change pharmacies they r the worst!!!!
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September 2023 by Holly C.
Meredith, the Pharmacist, is the most unprofessional and uncaring person I have ever spoken to. I do not know why she went into healthcare, but she was bothered by having to take care of patients and told me that she had to help everywhere and was too busy. I would be very scared to have a Senior go in and have a problem as I could not imagine how she would treat them. She hung up on me more than once and although I didn't mind, I would hate for grandparents to go through that.
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September 2023 by Nicole S
Why has the pharmacy gotten so bad? My auto refills don't refill and it's takes them days to refill prescriptions. The guy I always see at the window has an attitude and seems miserable. And good luck getting someone on the phone.
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August 2023 by Megan Rivera
This was the absolute worst pharmacy. I have switched to Kroger's in Crossville. But let me tell you about my experience first.I was with this pharmacy ever since I was a child and back then they were great but they also had older, more experienced people working. These people were there until I became an adult. When these people left (or retired), and young blood came in, the pharmacy rapidly declined! They began filling my prescriptions late, they wouldn't auto refill prescriptions that were on auto refill and they wouldn't text me my prescriptions were ready (as was my preference). I gave them chance after chance for years.I began getting fed up when my doctors would call in new refills and I never heard from the pharmacy - because they lost or never accepted my prescriptions! No surprise! They would lie Everytime and say my doctors did not call them in so it was a back and forth game of me doing their job for them every single time. Sometimes I would even have to go in person to my doctor's to sort the matter out. This was not good because two prescriptions I take, if I miss them I get very ill. Because of CVS this happened alot. They are playing with people's lives! When somebody dies and a family member sues, maybe they will learn their lesson. I dealt with this for months, until they refilled a prescription I archived that I didn't need and had to pay for (I even asked the lady if it was the proper prescription and she confirmed it was so I trusted her)... When I called the pharmacist, he hung up on me. This wasn't the first time. They hung up on me calls prior and acted like I was a nuisance when I had questions or concerns.Now, I switched over to Krogers and even that I had to do their job for them. CVS refused to give my prescriptions over to Krogers. Kroger's called them 3 times and never got a response. I went to CVS about it and surprise, they lied again and said they sent them in. I went back to Kroger's and the pharmacist called them right in front of me, they only gave him 3 meds, one I'm not even taking. I had to call all of my doctors to send in new refills to Kroger's individually because CVS cannot get their act together. They got brain fogged people working there and can't handle their job. I would give ZERO stars if I could! Go to Krogers and save the hassle. Kroger's is on point and on time! So far, no problems and am VERY happy. As soon as my doctor's called in my meds they had them ready. No lies or excuses like CVS!!
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August 2023 by Tammy Kellogg
Worst pharmacy ever!!! The tech said they didn’t have my prescription and when I told him I knew it had been called in, he denied it and shut the window on me. I called my doctor. Who called and verified it had been called in. I really wish I had read the reviews first. I will no longer be a customer of CVS..
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August 2023 by Jonathan Hodgdon
Had to have an emergency prescription filled out of state. They were already super busy, but still made time for me and empathized with my situation. Great service. Very grateful.
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July 2023 by Chris Molands
No stars! My script was called in at 12pm...got a text said be ready at 2:30pm..called at 4pm, because still wasn't filled, & was told it was being filled & almost ready...it's now 11:45pm & STILL not filled! Almost 13hrs & I've missed my meds all day, that I've been taking everyday for 4yrs! Unacceptable, & unexcusable!!!
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June 2023 by Anna Williams
CVS has lost another valuable pharmacy customer that has shopped with them for over 20 years due to poor customer service and RUDE employees!
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June 2023 by Aron Thompson
It might not seem like a big deal but when some asks if your in a different time zone you shouldn't say know when the customer might be an a time zone different from yours like Eastern standard time or central standard time. Please use more common sense.
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May 2023 by Charles Z.
CVS won"t fill my prescription, its on back order. It has been on back order for four months. Does anybody care?? Now the prescription is void. I have to get a new one. What a waste. I called once a week for four months. They always said," its on back order". Never got the prescription.
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May 2023 by Rocky Rut
This CVS pharmacy (at store 4479, Crossville TN) is the worst pharmacy I've ever been to. I'm going to transfer all my scripts from CVS after this experience. Hospital emergency room called in a script and over 3.5 hrs later, they pulled it off a shelf. Tried expediting order since we were from out of town and I needed the script for a wound plus staying at Fairfield Glade and couldn't drive back later in the day. Terrible
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May 2023 by Julie Meyer
38 minutes in drive thru line to get prescriptions and no apology for the wait . Rediculous wait time.
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May 2023 by Joyful Kathy
This particular pharmacy does sloppy work and regards the customers (not just me, as I have seen while waiting for my orders) as a nuisance. The pharmacy of this store should be permanently shut down. 4x they put the wrong dosage on the label of my prescription even when the doctor repeatedly gave them (and me) the correct information. They treated me like I was old and stupid for insisting they had it in their computers wrong someone neglected to update the doctor's orders. Another time they refused to use my GoodRX registered ID for a medication and I had to pay 60% more to get the med. Buyer beware.
