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February 2024 by Jay Archer
Very good. Took care of us and kept is tuned in as repairs were made
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January 2024 by Robert Froelich
Pleasant staff and efficient oil change
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December 2023 by CHARISSA JACOBSON
A couple years ago we got our truck into their shop and they did a great job on it. Last night our minivan broke down and our roadside assistance insurance contacted Express for towing. The gentleman who brought us (family of 5) & our minivan home last night was wonderful. He got to us quickly and drive home so safely. He was delightful to visit with. I really appreciate the wife range of work Express Automotive offers. They offer to take the Vicks to their shop for services and a ride home for nothing additional. If we had the funds in the bank we would've done that option.
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December 2023 by Jared Burgess
Jason and his team are awesome. We take all of our vehicles there for routine maintenance. They are always friendly and looking for ways to save you money by informing us what is priority and what isn't. We are also car people and would definitely love to do the work ourselves but time can be short running a business. We completely trust them to do the work and whole hearted believed them when they said they have done the work. We greatly appreciate the work they have done for us and will continue to go to them. You guys are the best!
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December 2023 by Keith Leonard
I’ll make this simple Jason is great at what he does and the front of the house is good at what they do also don’t waste your time anywhere else see Jason first
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November 2023 by Gregg Betras
Had a loud pop in the front end of my truck when I would turn left. Took it to Express Auto. Jason told me I needed upper control arms four ball joints and sway bar links. He said one CV drive axle was very loose but he thought it would last for quite a while. Few days later I picked it up and the bill was $1,085. The next day I noticed the pop was still there. I waited a few weeks before I went back to talk to him. He told me to bring it in the following week. He had it for 5 days and never touched it. I got disgusted and decided to pick it up. I live alone and the only way I can drop a vehicle off is to ride my bicycle. 6 miles each way . I'm 70 years old. When I got the truck home I looked underneath the front end and the lower ball joints had not been changed. They were covered with dirt and grease. The upper control arms ball joints and sway bar links looked brand new and had been changed. I took it to another mechanic and had the front end totally redone. He told me the lower ball joints had never been changed out. I've got pictures and videos of everything. I went back to Jason and threatened to Sue him, he returned all my money $1,085. He continued to lie to me about replacing the lower ball joints. Never looked me in the eye. This business is in a retirement community where people won't look under their car to verify that the work's been done. Jason takes advantage of this fact. Do not go to Express Auto. He is a good mechanic but a bad person.
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November 2023 by Nicole “Nicky” Goodrow-LaBarge
Jason and Laura are the most amazing people I've EVER met!! Kind, caring, considerate, and most of all HONEST!! I recommend Jason to everyone I know that has a vehicle. He never recommends anything you don't need, and is upfront and honest about the parts & labor costs.Not once as a woman, have I felt spoken down to or treated as though I'm unable to understand what is being said to me about what has needed repairs on my vehicle.I will never bring my car anywhere else, and suggest you don't either!
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October 2023 by Jerry Klosinski
The first proclamation that comes to mind is " Thank you . The customer service was amazing. The service repair was top notch. Once again Thank you. Story : we were visiting from out of town , vehicle had overheating issues, we were concerned about being outsiders in a foreign place. Not so here very helpful, understanding and a real customer care environment.Thank youJerry and JenniferKathy's family from Florida
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April 2023 by Connie L.
I was able to get an appointment quickly for some routine maintenance I wanted done before a long car trip. The person I dealt with on the phone and at the counter was pleasant and helpful, and the work was done as requested. I had set a time by which I needed the car ready due to another commitment, and they had it ready early!
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February 2023 by Christien Fontaine
They can't even answer basic questions without having to leave your car. Big red flag! Beware.
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January 2023 by Sigmund Kolatzki
As always, Jason is courteous, skilled, fairly priced, and conscientious. Thanks. Linda K.Services: Tire rotations
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January 2023 by Pat Martin
They are wonderful! Very nice and down to earth and very reasonable on their prices.!
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September 2022 by Randy Thompson
Laura and Jason run the best automotive repair shop on the Cumberland Plateau! My thanks to Express Automotive for keeping me safely on the road.
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August 2022 by Melissa M
My husband and I paid cash for a Honda CRV SUV from this company on 6/3/2022, with their promise that they would put a motor in the non-working sunroof in \
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August 2022 by Melissa Marsh
We recently moved here to Tennessee and on the advice of the person we are renting land from, we went to this business to buy a car.We paid in cash on June 6, 2022, and took the SUV as it was, with the sunroof unable to be opened, on the promise that the motor would be in, "in a couple of days," at which point they would install it.It's six weeks later, and we have been put off time after time. Last time I called I was told the tracking numer showed it coming in "Friday, Monday, or Tuesday." Tracking doesn't work that way, but I went along with it, and they promised to call.They have NOT ONCE reached out to us when they said they would, and today my husband called and was told there is no tracking number!We are moving further East, and told them this; they assured us it would be taken care of in plenty of time.I am stunned at this treatment, when we went there on the advice of someone who knows these people.They have proven very dishonest and unprofessional. Highly disappointed and of course, DO NOT RECOMMEND!!! Update: As mentioned in my review, our landowner referred us here; they didn't attempt to contact us but DID complain to him, and he is now kicking us, our 15-year-old, and our two cats out. What upstanding citizens! EVICTED FOR LEAVING AN HONEST REVIEW!!
