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November 2023 by Kelly W.
So our Nissan Quest was swerving like it was hydroplaning on dry ground. Took it to carfix and they said it had a horrible oil leak that made a control arm go bad. However, we have never had an oil leak. Never a drop in our driveway and never runs low. So I just had them replace the control arm and they said it would have to have an alignment which I agreed to. Got it back, $1153.23 later. I checked for the so called oil leak and found none. I even changed the oil myself after getting back. NO OIL LEAK. So they wanted to fix and imaginary oil leak and charge me for it thinking I wouldn't know any better. Will never make this mistake again!! Do yourself a favor and go somewhere else. Overpriced and dishonest.
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November 2023 by Donna Carr
We had great service with our oil change and tire rotation appointment. We appreciate the checklist that shows all the items that passed inspection as well as the items that need to be addressed on our next visit. Good job, Car Fix.
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November 2023 by Larry Reitz
I've used Car Fix a couple of times and am glad I did. They are very easy to schedule with. They have a web-based appointment sign up that is easy to use and that is pretty flexible in giving you appointment options (day and time). There's good parking at their shop and getting off and onto the street to come in or go out is easy as well (good sight lines both ways).They seem to have lots of customer service folks on their desk so waiting to check in was quick both times. Their waiting area is very nice. It has lots of seating that's not all jammed together, there's coffee and cold drinks, and there is a table if you want to work while you are there (they have free wifi as well.Based on what I've seen my two times using Car Fix, they have people who really care about what they are doing and try to make sure that problems are identified and explained. Their repairs appear complete and well done, they cleaned up after themselves (no rags left in the car or dirt smug left behind). They had the car ready when they said they would and their price was fair. When I had questions they took time to explain the answers and backed them up with facts.All in all I can recommend highly and I will use them again.
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November 2023 by Tara Pravlis
I was able to get an appointment right away, get a quote, and have the work completed in a very reasonable time frame. Billy explained everything that needed to be done and why (without “Mansplaining”) walked me through the services upon completion. I am very satisfied and will definitely be a return customer.Services: Electrical repair
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November 2023 by Gerald Wagner
For my oilchange this month, I made an appointment and it was done at that time. Recently my car didn't start and I jumped it and went to CAR FIX and they checked out all the electrical system and installed a new battery. Even that I came to them without any appointment, I was out within an hour. Customer service is very polite and courteous and always friendly.Service: Electrical repair
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September 2023 by Fred Condra
Well sometimes it's hard to know exactly how much a mechanic does or doesn't. Not to slam them but, fixed the brake issue. The air conditioner they claimed to have emptied and recharged because it wasn't working properly but, 2 days later it started doing it again. After changing a couple sensors and the cabin filter myself it still failed again after googleing it I learned that the thermostat was bad causing it to run 2 cool and caused a lot of issues. Fixed it myself. Could've save over 1,000.00 for nothing. Maybe the should Google stuff..just saying
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September 2023 by diane farlee
Billie was fantastic to work with. We were traveling through the area and after going up and down the mountains our brakes were not sounding right. Called at 7:30 in the morning and told to come in and they would check it out. Arrived and they worked us in right away. Even shuttled us to a great little diner for breakfast. We were on our way by noon with new brakes at a reasonable price. We were very pleased to find such a well respected business that takes care of their customers. Billie even called to follow up a few days after to be sure all okay . They get my 5 stars for service and care.Service: Brakes
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September 2023 by Teri Darr
My first visit-won’t be my last! Stopped to make an appointment for an oil change, but they worked me right in. Excellent price, and very reasonable wait in a clean, cool waiting area. Offered recommendations for upcoming maintenance but did not push me to have the services completed today. Kind, efficient, fairly priced service. Completely satisfied customer!Services: Tire rotations
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September 2023 by Monica Jensen
So thankful to the Team at the crossville car fix. They were so wonderful. My car had been giving me trouble for sometime and they were able to figure out what it was when others weren’t able to. They got me in a loaner car for the day and back on the road in my own car. So nice to know I’m safe on the road now thanks to them.The customer service was incredible, as well as their communication to explain to me in a way I could understand when I don’t know very much about cars. Im a new regular for my maintenance now!
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September 2023 by Paul Carothers
I used this place for years when it was J&R Automotive. Always very satisfied with the level of service and pricing. I trusted them. Today I took a car in for a couple of sensor issues, a tire pressure sensor and an oil change sensor. I already knew both issues did not need attention. I thought it might require a trip to the dealer as I doubted whether an independent servicer could handle them, but because of prior good experience, I tried them. I was told that it would cost me $140 to have them evaluate the problem, whether they could fix it or not! They've seen the last of me.
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September 2023 by D S
Car fix in Crossville, Tn. Is a great place to take your vehicle for service. From the front service representative (Leah) to the mechanics, I was impressed with the start to finish treatment I received. They not only diagnosed the problem but helped me to get to my lodging. And kept me informed. Thank you Car Fix.Service: Transmission
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September 2023 by Elizabeth Dykstra
Being from out of state, I looked for a place close to where I was staying. Found CarFix and good reviews. Found them honest and fair and quickly took me as I needed my car for travel. Could not believe how clean and very business like the front desk was along with a sparkling clean wait area. Having known nothing about them and just taking a chance I was more than happy with the service!! Highly recommend!Services: Tires
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September 2023 by connie morgan
I had been having problems with my car air conditioner going on and off for quite a while. No one else had been able to diagnose it but CAR FIX diagnosed it very quickly. The part that was needed had been discontinued, but the CAR FIX fellows found another solution. It has been working great ever since. They also found another problem with my car that could have stranded me, and they fixed that too. I am very pleased with my services at CAR FIX and would recommend them to anyone and the people working there are super friendly and knowledgeable.Services: Electrical repair
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September 2023 by Pat DeWitt
I recently had an oil change and tire rotation done at CarFix in Crossville, TN. The customer service is excellent. As this is my 2nd oil change, I received a 6 month reminder that I was due. While the work was being done, I waited in a comfortable room with free beverages. The staff was efficient and friendly. I appreciate the follow-up asking if all was well and was I satisfied with the work.Services: Tire rotations
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August 2023 by James D.
I have a 2021 vehicle with low mileage, so the only maintenance I typically need is an occasional oil change. I usually have the work performed at either TAKE FIVE or Walmart in Crossville. Most recently I took the vehicle to CarFix. Bad decision. Even though I had an appointment the oil change took an hour and twenty minutes. When I asked about the 0-W20 synthetic oil (and filter) that they used, they acted as though it was a trick question. Finally, they told me that they think it was Kendall brand oil but were unsure about the filter. It'll be TAKE FIVE or Walmart in the future.
