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November 2023 by Venetia Hayes
I joined this bank because I thought it was for Veterans. Some how my information got hacked and thousands of dollars was taken out of my bank. It's been 15 days I have no electricity and going to lose my home. Kim the manager won't give me a merchant letter to help me. She told she told me she couldn't contact the risk department and that's not true. Worst bank I have ever worked with.
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July 2023 by Wesley
Terrible bank. Rude LGBTQ bank. My mother will be changing after many years as soon as we get her social security check changed. They employ queers/trans and everyone is rude.
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April 2023 by Sherry Ricketts
The 1792 Exchange identified 21 "High Risk" banks: Ally Financial, Amalgamated Bank, Bank of America, Berkshire Bank, BMO Harris, Citigroup, Deutsche Bank, Eastern Bank, Fifth Third Bank, First Republic Bank, JPMorgan Chase, Morgan Stanley, PNC, Royal Bank of Canada, Scotiabank, TD Bank, Bancorp, Trillium Asset Management, Truist, US BANK and Wells Fargo.
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February 2023 by Jeffrey Freeman
Worse bank in Crossville. Drive from Fairfield Glade but no more. Favorite teller and neighbor left a couple months ago. Slow and rude.
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February 2023 by Dawn C.
no customer service they don't care about you and make things difficult
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January 2023 by S R.
Terrible place to work. Manager dishonest. My suggestion is to change banks to a local community bank.
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December 2022 by Ty Ty
I don’t leave reviews often , but I felt the need to voice my opinion on this one. JT (one of the employees that works at this location) has to be one of the most unprofessional, rude employees I have ever heard in my life. If US bank records lines , I recommend checking how he spoke to YOUR clients at 1PM 12-19-2022 right before Christmas. I think I speak for most of Cumberland county when I say do NOT do business at this location unless you enjoy being treat like dirt underneath someone’s shoe.
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August 2022 by Tiffany Cunningham
I can never actually get to the bank during their business hours because they are so much shorter than previous years. Closing at 4 when most people don't get off work til 5 and not opening at all on Saturdays anymore is very inconvenient. The last time I was there at 2:00 pm to deposit some checks - there was ONE car in front of me and I waited TWENTY TWO minutes to deposit 3 checks. This used to be a good place to do business but NOT anymore.
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April 2022 by Amanda Milashus
Beware of US Bank!!Very poor experience! I had all of my accounts with us bank (checking, mortgage, credit cards, and was getting a savings account) I was going through the loan process for a fifth wheel was told to come pick up the check on Friday. I go to the bank it’s not ready. I waited three hours in town only to be told it’s not going to be ready that they can overnight the check to the dealership on Monday. Monday comes they still can’t get it together and now I am denied even though I have more than enough money in my account to cover the loan. Apparently US Bank does not want your money in their bank. I will never go through them again for anything.
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March 2022 by Jocelyn Callaghan
Honestly the customer service isn’t the best and it’s hardly ever open. Closes at 3pm and not open on Saturday anymore. Very inconvenient for people with a life. Will be switching as soon as I have time.
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February 2022 by Jim Dennis
Set in line 15 minutes to deposit a check because website said lobby was open for appoint only. Called after depositing the check and was told lobby is open. Ready to close account there if the lobby is to remain closed.
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November 2021 by nene fernandez
Why are banks still closed for lobby business ????.Restaurants are open, hospitals are open and schools. People have to waste gas and time sitting in the car for the window service. This is so backwards.The restaurants and grocery stores have more germs than the bank .
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September 2021 by Susan Jones
I went to deposit money in my daughters account. I didn’t have the account number and the teller refused to look it up. I understand if I was trying to take money out but I was putting it in. My sons have a different bank and I have never had their account number either. It’s never been a problem though. This is the most difficult bank ever.
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July 2021 by Janice Forbes
Still can’t go in lobby, when trying to make an appointment, when they go to transfer you to a representative, they disconnect you. Ended up having to call the Sparta branch!
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March 2021 by Terry Bowen
Why are negative stars not available for this Outfit?How do they stay in business? Lobbyclosed since last year because of "Covid".Lobby door says "use other door" "Other door" also says "use other door." Do they think this is funny?They charge $7 to cash a check on their own bank! What?Suggested the manager post a new sign on door saying"lobby closed" and asked to speak to the manager... she said "I am the manager". But, she is not about to label that door.A good place to open a new bank.Not enough money in the world for me to open an account here.RUN!
