The Verizon store in Crossville provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. Reviews note that service is often excellent, with staff described as patient, helpful, friendly, and going above and beyond to resolve phone issues, even with complex problems. Employees are noted for working diligently to get discounts for customers and for being kind. However, one experience found a staff member unenthusiastic, creating an awkward encounter. While some customers express frustration with the company or pricing, the store's service itself is frequently praised as wonderful and excellent.
Went in to switch my phone plan. Even though they were about to close, Glinda patiently waited on me and went above and beyond to help me out!
February 2024
The store manager Stephen was helping my neighbor port her old number and by no fault to him there was issues with the Sim card. After some time he got it all fixed. Was super kind to my 85 year old neighbor. I can't tank him enough for helping us resolve these phone issues she had. Thank you for your help!
January 2024
Staff was great they really solved my problem. Thanks see ya soon
