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July 2025 by CJ Seals
Nick was great! Helped us get new iPhones with no issue.
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July 2025 by Pat Thayer
Great service, plenty of info but not pushy. Got a great deal too
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July 2025 by Cindy
Michelle is the best!
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July 2025 by Wade WithoutACage
Had a great experience got a new phone added to my account was a breeze and had a fellow named Nick help me and he did a great job couldn't ask for any better help thanks man.
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July 2025 by Belinda Lu
No wait, Tony was a sweetheart in helping me out.
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July 2025 by Tim Pitts
The were awesome.They know how to set up my phone.Thats more than I can say about my old providers
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July 2025 by Ralph Keith
Wry professional and helpful associate. Mr. Jackson was very professional and super supportive. Very kind!
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June 2025 by Vickie Thomas
It’s Home
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June 2025 by Al Clark
Michelle Clark was very professional and knowledgeable and a great help.
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June 2025 by Garrett Reid (VioletViolence16)
If I could rate the experience separately from the store, I'd give Verizon -10 stars for the runaround and confusion I've endured the past two weeks. But today's gem was Zack.
I walked in, finally ready to pick up my iPhone 16 Pro Max after Verizon's endless incompetence, and Zack decided to cherry-top it with condescension and misinformation. When asked what phone I was coming from, I said a Note20 Ultra. He immediately told me I’d “burn up” the iPhone if I used my 140W charger — which, FYI, is USB-C PD compliant and perfectly safe for the iPhone.
I calmly told him I already had a high-wattage charger at home and understood charging protocols. Instead of helping or listening, he shrugged and said, “It’s your phone, not mine.” Real helpful, Zack. Thanks.
If you’re going to work in tech retail, at least know how USB-C works. And maybe don’t treat people like idiots for knowing more than you.
After weeks of Verizon reps contradicting each other, it’s not the tech that’s the problem — it’s the training and attitude. This wasn’t a good look.
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July 2024 by Krissi Layne
We purchased 4 new IPhone 15 pro max’s at the Decherd/Winchester area on Sunday, July 21st. We also purchased 4 screen protectors. They were installed by Tony. Within one hour and not even using the phone, the screen protectors were cracked on two phones. The third phone cracked the protector within 12 hours. The 4th phone has a noticeably large air pocket I the middle of the screen. We have requested a full refund on the screens because they obviously were defective. Tony has stated that the manager will not issue a full refund but only replace the screen protectors. We are not interested In putting money into already proven defective product. We also do not live locally and unable to drive immediately to this location to get new screen protectors. Further more the manager is not available to issue any type of refund/repair until next week. Which will put ours out of the window to return the iPhones. My recommendation: buy everything online on Verizon’s website so that these small scamming companies can be put out of business and stop ripping people off for their hard earned money.
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July 2024 by Katina Baugh
Very helpful,kind,and made sure I was satisfied with my new phone and plan made sure everything was working correctly. I would recommended you are thinking about changing phone companies Verizon is the way to go thank you all so much.
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July 2024 by Kaylan Hill
Michelle was amazing!! She hooked me up with a new phone and accessories at a great deal!! Thank you for making the process smooth and easy and for helping me fix any issues I had with my Apple ID as well!!! Ask for Michelle when you go!
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July 2024 by Jonathan Elliott
Mr. Blizzard was an excellent salesman. Love my phone.
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July 2024 by Jason Luurs
Didn't get the help ineeded
