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June 2024 by Kyle Street
Brittany was very helpful! We had trouble at other stores, but we were helped very well here!
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April 2024 by Nicole Williams
I would give this a zero if I could. After calling and talking to someone in the store that we would be new customers coming in this evening to transfer from Verizon and confirming what time they would be open until tonight (I was told 8pm, possibly 7 for weather) we showed up just before 6 to locked doors. What's worse, someone was in the store, they stuck their phone around the corner, twice, but wouldn't show their face. The woman I talked to on the phone earlier knew we were coming. I absolutely WILL NOT give this location our business. By the time we gave up waiting, 2 other people were also waiting wondering what the hell was going on. When I called again, someone offsite answered and said Britney was clocked in and should be there. How unprofessional to poke your phone around the corner, what the hell?
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December 2023 by CP M.
Went into the Dickson TN store with concerns about my phone service after purchasing two Apple Watches and account changes made at the ATT Store located in Cool Springs Galleria Mall. The two customer professionals including the store manager in Dickson did an excellent job in explaining the account and the new monthly charges. Would highly recommend this store. The ATT Cool Springs Galleria Mall Store representatives appear to need additional training.
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November 2023 by Jerimy Chittom
Went to this location in mid February to get a new phone for my mom, the deal they were offering was get a new free phone with any trade in, my mom traded in her old phone for a newer Samsung which ended up not being free at all as we are paying installments on it every month since, the sales person was very confusing in explaining how this deal worked yet assured us the phone was free, well it wasn’t as it reflects on my bill, they also sold us an extra line/sim chip we didn’t need assuring us it will make our bill even cheaper so we did it to lower our bill even though we had no use for it, we were also told if we enrolled in automatic payments we would receive an additional discount so we did that to, unfortunately between March and October I didn’t look at my statements to see that I was being way over charged, once discovered earlier this week now In early November I called at&t support to find out someone by the name of Diana Riddick had a line on my account and somehow insurance had been added to all our lines, however at&t support blew off the possibility of fraudulent activity with my account and said the name on the extra line we never used was randomly assigned a random name, at&t support fought me on it and the only help they offered was to try sell me another phone i don’t need at discounted cost, but eventually I was able to speak with someone that entered a claim with at&t global fraud department to which after 2 days I receive an email saying no fraud was found and they weren’t refunding me for the insurance we didn’t buy which ads up to nearly $500 over the past 8 months, we also didn’t receive the discount for having our payments automatically deducted the reason for this according to at&t support was that because we put it on a credit card instead of a debit card was the reason we were not receiving that discount which comes to another $120 lost, I have been an at&t customer for nearly 20 years and the at&t brand has been a staple in our family my entire life as both of my grandparents retired from this company, I am appalled at what this company has become and how they treat their most loyal long time customers, I have never dealt with a more dishonest business than what AT&T is today it’s truly a shame, I have half the mind to contact an attorney over this matter but at very least I will be staging consistent loud protests outside this location in Dickson in coming future and I’ll do it on a daily basis until they refund me what they have stolen, I won’t back down and I’ll keep my protest on the public sidewalk to avoid trespass so the ball is in your court now at&t make good on your wrong doings or prepare for your business to be disrupted through legal and constitutionally protected protest against your bad business practices.
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October 2023 by A Family Mowing
The manager was helpful, but at the same time didn't confirm if I needed any help with the device after the purchase or if I wanted any accessories to go with the new device.
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September 2023 by sandra poteete
They are always so helpful
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August 2023 by Robert Den Hartog
Staff very helpfull
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August 2023 by Mark L'Italien
Phone number listed is disconnected.
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July 2023 by Jennifer Marie Lawson
My cell service stopped working 3 weeks ago. I went to this store to get it fixed and they replaced my SIM card but it did not fix my problem. They said they didn’t know what else to do and that it was a problem with my iPhone. Took my iPhone to apple, they ran diagnostics and confirmed my phone is working perfectly. They even took my SIM card and put it in another phone. The SIM card did not work. I have called att numerous times about this. They open a “ticket” bc they can’t fix my problem and then I never hear from them again. Their only suggestion is to upgrade. I did not buy my phone through att. Nor will I ever bc I’m taking my service elsewhere. I just paid for 3 weeks of service that I did not receive. I’ve heard of this happening to other att customers who say the problem resolved when they upgraded phones. What a cheap way to scam customers. Bye att!!! ???????
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July 2023 by Jonathon Wilkinson
We arrived right at 12 pm at the store in Dickson and was immediately greeted with a helpful smile by the associate. He quickly helped me make my selections and we were on our way in no time. Great service and very efficient. I will return for sure.
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May 2023 by James Allen
New management is great! I gave this location another try and I am glad I did. It was so bad the last time I went to this location, however when I went this time I was helped by their new store manager and wow was I impressed. This is now my favorite AT&T store ask for Chris he is great!
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May 2023 by Zak H
Dont take your scattered phone in there expecting to pay it off and obtain all information to go to another carrier (because this one sucks along with customer service), they'll tell you either use a friend's phone to call customer service or to drive to Charlotte Pike store since Dickson is only a authorized retailer. No attempt to use any phone in the store to call customer service and help me out(my phones shattered). This place is literally only able to sell you a phone and take payments. ZERO customer service. Go to hell ATT
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April 2023 by Xavier Maverick
The customer service was top notch, and I have never had a problem with this store. They did they best that they could do with the tools they've been given, and I will go here from now on for all my cellphone needs.
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April 2023 by Ryleigh Hall
the people working here are amazing went in to upgrade and they were straight to the point about everything gave us no complications at all and answered any questions we had 10/10 overall :)!!!!
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April 2023 by Angelia Wells
was quoted one price then got a big bill with stuff I didn't even sign up for! would not recommend this place! go somewhere else!
