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December 2023 by Noph Ptah
I don't actually bank here. I'm a payroll clerk and one of my best clients uses this bank. THE CUSTOMER SERVICE AT THIS BANK IS AMAZING. I work with many financial institutions and First Citizens stands out from the rest due to their people. These are the friendliest, most competent people I have worked with at any bank or credit union.I'm not sure how they are still able to provide very high quality customer service and support in a time when every business seems to be less staffed. Yet here they are, handing out customer service that is above and beyond over and over and over...from every staff member you deal with...all of them are shockingly good at what they do.
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March 2021 by Fang Lin
very friendly and experienced bank!
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February 2020 by Maria Waiters-Woods
Excellent Service!
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October 2019 by Mark Cobb
Opened up a checking account and Anna made it so easy. She had an answer for everyone of my questions and I had plenty. Best banking experience ive had in years.
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August 2019 by David B Greer
Great bank with great people.
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July 2019 by Angela Carol Owens
Miss Tammy Ladd is our home lender she is amazing her and Miss Barbara Pickens our realtor were both amazing. I highly recommend them. you couldn't ask for better ppl
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July 2019 by Candace Denison Riggins
I have been banking with First Citizens for well over 15 years, the Newbern branch has gone down hill lately. Customer service is absolutely atrocious. It’s sad when you have a bank 5 mins from your house and still have to drive to Dyersburg to get your needs taken care of. Absolutely would not recommend the Newbern branch to anyone. Thankfully the Dyersburg branches have always been helpful and never let me down which the only reason I haven’t taken my business elsewhere.
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April 2019 by Josh Reaves
I've been banking here for very many years. Never had a problem and everyone is friendly and helpful. The attached UPS store is very convenient also. I would definitely recommend this as your "go to" bank.
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December 2017 by Brad Johnson
Always a great friendly banking experience. Usually you can get in and out of there quickly. Has UPS store attached to it for convenience too.
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January 2017 by Doris Essary
Friendly,knowledgeable,efficient tellers.
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September 2014 by Christie B.
I have done business with this bank for 28 years. They are locally owned and have several branches scattered throughout West Tennessee. Their service is 5 star! The people are friendly and always willing to help in any way they can. They will even offer you free bottles of water, popcorn and dog treats when you come into the bank. I have had so many things happen throughout the years and this bank has always come through and gone the extra mile when I really needed them. I highly recommend First Citizens Bank.
