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June 2023 by Karla Lewis
The lady in the office was very rude and disrespectful made offensive comments stating we don't take prepaid cards. She is very argumentive they can't get any reservations from any other Hertz because they are privately owned. Whomever owns this branch needs to shut it down or hire someone that knows the meaning of RESPECT and CUSTOMER SERVICE. I only gave one star because you can't no stars and it is pushing it by giving them the one star. Me and my husband were discriminated against at this rental place we had filed an insurance claim and they were paying for the rental she charged a $100.00 deposit and said I could not drive the car per their policy if I did not sign paperwork as well after we got the car she kept calling harassing my husband because she said my insurance only pays for so many days so I told him to take the car back we only drove the car straight home and back to them and she charged $26.00 because we did not stop and fill it up. I will NEVER do any business with them EVER AGAIN.
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June 2023 by Paul Nowlin
Wanted to talk to the local rental but would allow had to go through India! Not acceptable
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April 2021 by Billy Carlton
Had to complete services onlune and way too expensive! Used enterprise instead
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March 2021 by Slade T
This is not a place to rent a car they require you to have your own insurance and for people that don't have a car that is not a good thing
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July 2020 by Amanda Williams
If I could give negative stars this place deserves them! The lady working there is the extremely rude.DO NOT GO TO THIS LOCATION! My car was totalled by a negligent driver. Liberty Mutual set up a rental. This woman LIED and said that it would have to be payed out of pocket and reimbursed by Liberty Mutual to me. Hertz national told my agent that was absolutely not true and it was set for billing straight to Liberty Mutual. She told me that I needed to get off the phone with my agent before I came into her office. She is a liar,rude person,and a crook!! Hertz should strip the name from this location! She knew we were in a tight spot and tried to take advantage and show no ability to serve customers! TERRIBLE EXCUSE FOR A HUMAN BEING!
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May 2020 by James Alexander
Great place
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February 2020 by Gary J Long Sr
The woman that runs the business has a terrible attitude and is very ignorant
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February 2020 by Dewayne Anderson
Prices ridiculous. Small selection. You don't get what you pay for. They raise tge price from the your original reservation.
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April 2019 by Mark French
If you are a Gold Club... 5 STARS, if not and you fly in after 5:30 PM, only one star... because you can't give a rating of ZERO STARS! Can not make a reservation!
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March 2019 by s johnson
DO NOT GO TO THIS LOCATION. Judy is the rudest person. The whole company is an absolute joke
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November 2018 by Nicky Jones
Was told by Hertz on the phone it was $50 refundable deposit and that's all we needed. Got here, they said it's $100 nonrefundable deposit and I have to have my whole insurance policy with breakdown of deductible/liability/coverage info and I can't pick what car I want. Both ladies working there were rude also. NEVER USE THEM! Such a waste of time.
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August 2018 by Sherry King
My personal vehicle had to be towed in to the dealership due to mechanical issues. I made reservations to pick up a rental on the same day which was a Friday. I arrived at Hertz at 4:50 pm. Judy informed me that she could not rent me a vehicle because they close at 5 pm and she was leaving at 5. I asked her if she could do it really quick and she told me that she could not do it in 7 minutes and that I would have to come back on Monday (they are closed on Saturday and Sunday). It was everything I could do to bite my tongue. I will never attempt to do business with Hertz in Dyersbug, TN again.
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June 2018 by Jeremy McMasters
Tried to price gouge me on my rental price per day, tried to charge me for insurance coverages that I didn't sign for/agree to, charged me millage when I was told it was unlimited mileage. Didn't have the size car I reserved, gave me one smaller and it seemed to be half cleaned. The gray haired lady working there had a poor attitude and seemed to be bothered that I was in there renting a car. Worst rental experience I've ever had.
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August 2016 by Terri Peterson
I rented a car on line the price I was given was 20.00 cheaper that what they actually charge you a day. So bewear. They also tried to charge me for mileage when it clearly stated unlimited miles when I booked. OMG.. It was such a hassle , but they waited to throw it all at me when I brought the car back. NEVER AGAIN!!!
