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November 2023 by Gary Pohto
Great people and great service it's a Bank
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September 2023 by brian harrison
been banking with Citizens Bank for over 30 yearsgreat place to do business!
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September 2023 by marina lawson
I can't seem to get there before they close
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July 2023 by Lorraine Blevins
Broad street location should teach customer service classes.
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July 2023 by David Nunemaker
Nice tellers and new lobby hours until 5pm is awesome when you don't get off work until 430pm!!!
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May 2023 by Lisa Morrow
My husband and I have dear friends that work at this bank, so I thought I would open a savings account. I was told it was a good idea to have funds in more than one location. I entered the branch on Broad St. and proceeded to the teller. There was only one customer ahead of me and there were three tellers. I patiently waited for my turn or at least to have one of them make eye contact and ask me if I needed assistance. I waited over 6 minutes (there was a large clock above the teller area)....they NEVER acknowledged my existence or asked me to come forward. They still had the signs that stated to keep 6 ft. distance. I had a substantial amount with me to deposit but I left!I was dressed nicely and smiled upon entering; yet I felt very unwelcome.
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April 2023 by David L.
Great people and local ownership. Truly focused on helping the community. They do a great job
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November 2022 by Tammy Knoll
They are awesome
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October 2022 by David Brewer
It's a good bank. If you're into putting money in the bank, instead of under your mattress or somewhere else in your house. The people working there we're nice and polite. I can't say much else about it. I don't have an account with them yet. I went there to get a money order.
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April 2022 by Jeff Hill
the best service and the greatest lady's you will ever find, it's truly a family bank where you are always welcome!!!!
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January 2022 by brandon brown jr
Need a management change from top to bottom. Not loyal to 20 year plus customers. Ask around at other banks they will tell you they are getting more and more of citizens customers. Do not put your money in this bank!!!!
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December 2021 by Stella Largent
Love this bank
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August 2021 by Sabrina Miller
They are always great been going to citzens my whole life good bank good people
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March 2021 by T C
Great bank and great customer service
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March 2020 by Brandon Bowers
This bank is overall pretty good unless you do a lot of online shopping. If you make purchases from various websites I absolutely can not recommend this bank. Their automatic fraud detection seems to be very inconvenient. The majority of the time approving the purchases through email doesn't work. I've now wasted over 100$ having to pay extra to get my items on the right days. It took a week to get the fraud department to allow me to make a purchase from a website. I needed a car part for work and a computer part for classes. It ended up being quicker for me to pay that amount on a credit card, wait 3 days for it to post, then use my credit card to make the purchase than try to use my Citizens Bank card. Their fraud detection has costed me money, I've had to miss a couple days of work, and now difficulty trying to do school. Everything else is great about this bank so far, but if you do online shopping this bank is outdated and a pain to deal with.