Gary's Auto Repair is known for its friendly and reliable service, specializing in a variety of automotive repairs, big and small. Customers have praised the team for their quick response and thorough diagnostics. One customer brought in a VW Golf for a diagnostic check and left without any charges, reflecting the shop's commitment to customer care. Another client appreciated the swift service when facing brake problems while camping, as the team quickly ordered and installed parts, ensuring their trip could continue smoothly. The staff, particularly Shannon, has been highlighted for their dedication to addressing issues efficiently, such as resolving a battery problem for a customer who purchased a car from Carvana. Clear communication about services is maintained, as the shop does not handle tire sales, alignments, or glass installations. They also emphasize payment policies, requiring full payment for invoices over $500 before scheduling, and a storage fee for vehicles left after repairs. Overall, Gary's Auto Repair has earned a reputation for honest, knowledgeable work and a strong commitment to customer satisfaction.
I am here in Tennessee from out of state. My transmission went. Despite health issues, the owner and employees have fought through issues to repair my car and get it home. I called my mechanic back home about the issue and he said that the price given me for the job here at Gary's was very reasonable! This is actually the... read full comment
June 2024
Had a very pleasant experience! Brung my Vw golf for a diagnostic and ended up not having to pay a dime!! Unfortunately it was just too unrealistic of a price ANYWHERE to fix it so I didn’t want to waste his time so I did get rid of it, but I will be bringing my boyfriends car back!
February 2024
Best mechanic in the Tri-Cities in my opinion. Always willing to help
