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December 2023 by San McAdams
Russell was extremely knowledgeable and professional. I'll have them back for sure. He cleaned up all the spider webs on my porch and house. So far so good!! Sprayed everywhere I told him to. Thanks BurlsServices: Hornet & wasp extermination
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September 2023 by Virginia Morrison
Wouldn't sell Thermidor because I wasn't a licensed pest control man.
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July 2023 by Joe David McBee
Did not call that would not make 2:00 p.m. appointment, called them at 3:20 p.m. Friday, June 30, 2023.Service: Termite inspection
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June 2023 by FK -
Burl's provided prompt expertise service each time they treated my new Home. Always friendly and thoroughly explained the Treatment.Services: Termite inspection
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May 2023 by Stacy Borroto
Burl's Termite & Pest Control are the best! The communication and customer service are great. We haven't had any complaints or seen any evidence of critters since they've been coming. I would highly recommend them.Service: General pest inspection
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April 2023 by Tara Wiggins
Professional Quality work. Had roaches at rental house. Did not want to transfer them to new home. Burls did monthly spray and treatment for few months and follow up. Haven’t seen a roach in years.Services: Termite inspection
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April 2023 by Mitchell Green
Burl’s inspected my home in Estill Springs a few weeks ago. I chose to have a different company come do the inspection for the termite letter on the home on 4/4/23. This inspector found termites. I spoke with the person who did the inspection from Burl’s. He was kind and said he must have just missed it. This is not the level of quality I hope for from someone who is looking for something as destructive as termites.Service: Termite inspection
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April 2023 by Ginger Magistro
Joe does a very thorough job every time. He is professional and always nice.Services: Spider extermination
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March 2023 by Gina Phillips
Carl is very reliable and does a great job.Service: Bee extermination
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March 2023 by Suzanne Noyce
John came out and did an inspection, very professional and knowledgeable. Great experience and very professional. Thanks for all the tips and timely service. Would highly recommend. Thanks for the great service.
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March 2023 by Robert B. Zwicker
John, from Burl's, arrived on time to inspect my residence to see if we needed them to help with any pest problems. John inspected our property very carefully. John said everything looks great; we don't need him! He said if we need him, give him a call. What does that tell you about John and, consequently, Burl's? It says John is an HONEST MAN, somewhat of a rarity these days, AND Burl's is the company to go to when you need help with pests.
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October 2022 by Dana Davis
Unprofessional and very defensive when asked about photos of alleged termite damage. Checked with previous customer who ran into similar issue. Just wanted second opinion before committing to work and technician stormed out of home and was rude to my husband who tried to pay him for his time. Will not use or recommend services to anyone.Update- It's also important to note the technician did not call before he arrived as we were told he would which is a common theme among all reviews for this company. Furthermore, the technician was more eager to perform the free termite inspection in the crawl space before he started the wasp extermination that we had agreed to. After the inspection, he was more concerned with detailing the high costs of remediating alleged problems in the crawl space than starting the extermination that we originally scheduled. The rudeness was fully on the part of the technician as I simply asked him not to show me any photos and he continued to come toward me which was not welcomed. He abruptly left after slamming our door and refused to do any wasp treatment. Imagine that - a company that is not satisfied with a customer agreeing to pay a smaller fee for one service that they feel they need to frighten customers into paying for higher cost services! There are several more trusted exterminators in the area that are happy to help us. I'm sure Burl would be disappointed these days. The technician was never called a liar however, We still haven't received the crawl space photos that we requested which concerns us about their validity. One thing is true there are 2 sides to every story- 1 true account of what actually happened and another account of what someone wants the public to believe to cover up a genuine review. It's always a good practice to obtain at least 2 quotes for a service but obviously this company doesn't appreciate that practice and does not agree with treating potential customers with respect. We understand your need to defend your company but our review is accurate and will stand. We wish you the best with future customers.
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September 2022 by Lankford Partin
Their technicians Randall is the best this man needs a raise. Very respectful knowledgeable professional. As a beekeeper he asked questions to educate himself more about them and what they work and what they do mo so he knows when to spray them and what not to spray. Very nice man.Service: General pest inspection
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September 2022 by Angie Stetson
Absolutely love Tony! I've been using Burl's for over 10 years! My son is autistic & adhd, Tony has always been super patient and kind with him. Today my son gave him a piano concert & we found out Tony plays as well! Of course he is awesome at getting rid of bugs!
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September 2022 by Shari Lydy
My neighbors recommended Burls Termite and Pest Control. I am very happy with the service provided. Carl was very thorough and professional. He even cleaned all the spider webs and my porch and garage.
