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January 2026 by rachel campbell
THEY ARE FRAUD. GO TO DICKSON ATT. Alliance Mobile. Every single time we go into this store they add / make changes to our account. We went in to buy AirPods and they took us off our grandfathered plan without asking or telling us. We came back in and asked them to fix it once we got the bill and realized. The lady was nasty rude, she refused to fix it or even sit with us while we called to fix it ourselves, she kicked us out of the store. We asked for a managers number or corporate but she also refused to provide us with that information. I called the Nashville location on Galatin pike since they’re the same authorized retail. The district manager was there we spoke on the phone. He also didn’t help or even apologize for his employees behavior. Later on we went in to remove a line and they added AT&T turbo to all of our plans making it even MORE expensive. They again, never asked they just do it and expect you to pay that bill. They do it so they can get commission. This is illegal. Fraudulent and I can’t wait to see this store close down, it’s been a long time coming.
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November 2025 by Jerry Stone
Theresa and Joseph took care of getting me set up with a new iPhone 17, transferred all my data and apps and helped me get a screening bundle deal on a new case and screen protector. I couldn’t be more grateful!
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November 2025 by Raymound Goodwin
I am still overwhelmed with gratitude and deeply moved by the extraordinary experience I had at the Fairview AT&T store, thanks to the unparalleled dedication and transparency of Terresa and Joseph. These two remarkable individuals are not just the best in the business—they are genuine heroes who transformed a profoundly distressing situation into a moment of hope, clarity, and relief that I will carry with me forever.
My journey began with a gut-wrenching ordeal at the Dickson AT&T location, where my account was completely mishandled. I felt utterly helpless, frustrated, and defeated, as what should have been a straightforward process spiraled into a nightmare that left me doubting whether I’d ever regain control of my account. With a heavy heart and dwindling hope, I stepped into the Fairview store, praying for a miracle. From the moment I walked in, Terresa and Joseph greeted me with such warmth and empathy that the weight on my shoulders began to lift. Their kind smiles and reassuring words made me feel seen, understood, and, for the first time in days, hopeful.
What followed was nothing short of miraculous. As I poured out my story, my voice trembling with the stress of it all, Terresa and Joseph listened with genuine care, their attentiveness a balm to my frayed nerves. They didn’t just nod along—they took ownership of my problem and dove into the tangled mess of my account with unwavering determination. What truly set them apart was their incredible transparency. They invited me into the process, explaining every step with patience and clarity, showing me everything—the good, the bad, and the downright messy. They laid out the complexities of the errors from the Dickson location, never sugarcoating the challenges but always reassuring me that they were in it with me. Their honesty gave me a sense of trust I hadn’t felt before, and their willingness to share the full picture made me feel like a partner in the solution, not just a bystander.
For hours—literal hours—they worked tirelessly, navigating convoluted systems and unraveling the mistakes that had derailed my account. I watched in awe as they collaborated seamlessly, their focus unshakable even as the process grew more complex. Every so often, they’d pause to check in with me, offering a kind word, a reassuring nod, or a clear explanation of what they’d uncovered—good news or bad. Their transparency wasn’t just professional; it was deeply comforting, turning a situation that felt chaotic into one I could understand and trust them to resolve. There were moments when I felt tears welling up, overwhelmed by their kindness and the fact that they were fighting for me as if my problem was their own. They never made me feel like a burden, even as the hours stretched on. Instead, they made me feel valued, respected, and empowered by their openness.
The emotional toll of this experience was immense, but Terresa and Joseph carried me through it with grace, compassion, and an honesty that anchored me. Thanks to their relentless efforts and transparent approach, my account is finally back on track, and the relief I feel is indescribable. They didn’t just fix a problem—they restored my faith in what customer service can be and gave me a reason to smile again. I left the Fairview store with a heart full of gratitude and a story I’ll share for years to come. Terresa and Joseph are the heart and soul of the Fairview AT&T store, and their compassion, professionalism, and commitment to transparency are a gift to every customer who walks through those doors. To them, I say: thank you, from the depths of my soul, for turning my darkest moment into one of light and clarity. You’ve earned not just my loyalty, but my deepest admiration and respect. If you’re in Fairview, do yourself a favor and visit Terresa and Joseph—you’ll meet two people who redefine what it means to care.
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November 2025 by Michele Messer
I signed up for AT&T fiber Wi-Fi. The representative told me that a technician would be there to install it between 4 and 6 PM on a date certain. I had to take off work to meet the representative and lost three hours pay. What showed up was a blue box on my doorstep. When I went to the store to complain, the representative told me they don’t know whether or not a technician is going to show up. They’re just supposed to make the appointment
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November 2025 by Jeffrey Rueff
Joseph is very knowledgeable and makes sure you get exactly what you need. Very impressed with his customer service skills.
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November 2025 by Hemen B
Today 11/12/2025, at around 6 pm, my husband and I visited the store located at Fairview TN to upgrade our phones, but the experience was marred by a sales lady's appalling behavior. From the moment we entered, she was curt and dismissive, asking what we wanted in a tone that was completely unacceptable. When I attempted to address her behavior, she became increasingly hostile and ultimately asked us to leave the store. We were shocked and disappointed by the whole experience.
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October 2025 by Christian Juarez
Amazing customer service! Terresa needs a raise! She helped me set up my new phone and when I had an issue she helped me fix it! Was very helpful she went the extra mile to help me get a phone same day! Please whoever is the boss give her a raise or promotion! She deserves it will definitely come back!
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October 2025 by Nick Sturgeon
I went in with my wife on 10/12 to port two wireless lines from Verizon & bundle them with our existing internet, and Terresa helped us — she was very kind and while a little quiet she did her best at the time. We found out after the fact that due to some issues with the ATT System, we had issues with accessing our accounts as well as a “phantom” secondary internet account number appearing in our account. After a bit of running around on 10/13, on 10/14 Joseph and Terresa helped us resolve the remaining issues with our account and rectified a lot of the time we had spent working through account issues on 10/13. We are very grateful for their help and would certainly come back to them after their help resolving our issues.
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October 2025 by Kayla Blair
I’m taking back anything negative I’ve ever said about ATT in Fairview all because of Teresa! She helped me so very much, she was very patient with me and helped calm the unease I felt about going in. The only reason we didn’t cancel our service today was because of her! Thank you Teresa!!
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November 2024 by Daphne Pewitt
Great experience
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October 2024 by John Conner
Emma Martin was the young Ladies name that helped my wife. She was very nice and helpful. She was able to resolve live our problem.
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October 2024 by Tee Bag
The young lady sales rep was amazingly helpful, patient and knowledgeable. She was able to help us fix our phone issue that no one else could apparently get fixed. And on top of having to also very professionally and tastefully deal with an impatient, rude customer. Kudos to this employee and keeping us from leaving AT&T. Thank you Ms. Emma!! ?
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October 2024 by Christian Linnane
She fixed my problem with order! Great job!
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October 2024 by Ava Danielle
Very horrible service. Representative was on a personal FaceTime call while charging our credit card, mentioned not showering for days, talked badly about other customers, was more worried about a sale than providing service, and had the customers do most of the work when transferring phones. Horrible experience.
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October 2024 by Jane Rose
This is a franchise store. This means the employees do not go through all of the specialized AT&T training that the official stores do. We had a horrible experience getting new phones at this location because we didn't know that. The guy lied to us and said he didn't do things when he did. Things were added to our bill that we did not sign up for. All because they work off of commission, they will add stuff onto your bill for you to deal with later so that they can get the commission off of it. Research the AT&T store you go to and don't come to this one!
