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March 2024 by Jennifer Stoops
I've only used the Fairview branch, and I've had nothing but exceptional service with Fifth Third Bank. I have encountered several different employees and every one of them has treated me the same, with kindness and professionalism. I don't know many names however, Faith has been very helpful.
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February 2024 by Sandra Mcneil
Fifth third bank in fairview short staff.
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August 2023 by Sandra Groves
Beware! I have been with this bank for almost all my life since I was 16 years old. Savings , checking , mortgage and loans. They lost all my trust this week. First I want to say a few years back when I was getting a loan the banker guy wrote the wrong address down, messing up the whole loan process. I almost didn't get a loan because of his mistake. I ended up having to pay more for the work I was having done on my house because of having to wait longer to get the loan because of his mistake. This week I put some cash into the ATM and the machine messed up. The bank was closed so I had to wait until morning to fix it. The bank said they see where I attempted to put in the money but there was nothing they could do. They just gave me a number to call. I called and made a dispute. I was told the money will be back into my account in 1 to 2 business days. It is the 2nd business day and no money. I have bills and other things I need to pay for and now I will be penalized once again for their mistake. Everyone I have talked to cannot help me. This bank has STOLEN my MONEY and refuse to help me or give it back. I have lost all trust with them. The worse thing a bank can do is steal someones hard earned money away from them and this is what this bank has done to me.
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May 2023 by Mark Croucher
I’ve been banking with 5/3 for over 20 years across several different states and this is BY FAR the worst branch I’ve ever been to. Tellers are mean and rude, they never have enough people working to accommodate. I will start commuting to a different bank in the area. Absolutely terrible example of a bank
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January 2023 by Jeremy Bush
We recently had some issues with fraud ( not with Fifth Third, another bank). FAITH FOX was the most helpful bank representative I have ever worked with.
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January 2023 by Hallie Beilig
Been using for nearly 7 years for personal and business. Never had issues, only wish they had a Dickson branch ha ha, but their staff has helped me with a variety of questions and needs. Business support has been great. Appreciate the modern app and Saturday hours. Everyone I've dealt with in all these years has been super. Dealing with folks and money isn't always easy, as tensions can run high but I've never seen them be anything but patient and kind.
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November 2022 by Hallie D
Been using for nearly 7 years for personal and business. Never had issues, only wish they had a Dickson branch ha ha, but their staff has helped me with a variety of questions and needs. Business support has been great. Appreciate the modern app and Saturday hours. Everyone I've dealt with in all these years has been super. Dealing with folks and money isn't always easy, as tensions can run high but I've never seen them be anything but patient and kind.
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April 2022 by L Merritt
Very pleased with the local branch.
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March 2021 by Rodney H.
Every time I go into the Fairview location it is always a hassle. I took my tax refund check into the bank to deposit into my checking account. They said I was not set up for check deposits which is asinine to even have that restriction on a account. That being said, they said the only thing they could do was cash it then deposit it. Ok, redneck banking but ok. I told them go ahead. Then she said she can't cash it right now. She said she was not sure if it was a system thing or what and that it happened earlier to someone else. This is a Federal Government check, not a personal check, a Dept of Treasury check issued by our Federal Government. I called their 1800 customer service line. After looking into the problem, she said I was not set up for deposits on my account. Deposits. Not withdrawls, not cashing, deposits. WTF?? Anyway, do yourself a favor and find another bank. I know I am right now. All of my direct deposits with my wife and I will be going to another bank.
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November 2020 by shawn doe
wonderful people but terrible bank. too bad i can't post a zero star. horrible experience. you won't ever know unless you open an account and deal with one of the online support members and be on hold for hours.....
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August 2019 by Lucy Steele
My app wasn't working ane my card wasn't. I was told that it was changed when I never did so. However they refused to give out more info when we did things to change my password and to try reset my pin but they said they can't tell me what was wrong with my account
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June 2019 by Eric Widener
We used mobile deposit to deposit a money order to pay some bills, they did not let it go through and put a $500,000 hold on our account I'm talkin about $500,000 hold over a $123.31 money order.. This is our 4th time having a issue with fifth third Bank over mobile deposits they left us stranded in Pensacola after we made a deposit they would not let us use our money, they also left us stranded in Colorado after we put our money yet they put a hold on it would not let us use it... Therefore we were stranded again we put our money in the bank worried about someone robbing us when it's the bank that robs us they hold our money up to five days and left us stranded twice. So with this last money order we put in they did it again. They will not do nothing about it
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October 2018 by Amy Tapia
Wonderful bank and in the Fairview location, wonderful people! If you are thinking about Fifth Third, please see David Sullivan. He will take very good care of you as you start your account and after you've opened one. Mr. Sullivan helped us so much, I even wrote HIS boss to express my gratitude on how genuine he is with his concern over his customers.
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October 2018 by Dankboy Blogs
Everyone is very friendly. Best bank I've ever had
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August 2018 by Mark Bach
Just got off the phone with the corporate office CS Supervisor Candace. Evidently she does not understand how to let me speak to her supervisor. No, scratch that. She refused to transfer me. I would not ask her to explain how to water a lawn. They charge ridiculous fees at various dates. No explanation why it is here, But not all these other times. Never do business with the folks. They are as crooked as a dogs hind leg.
