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December 2023 by Kelley Mazzei
Tammy helped me and my husband and we couldn’t be more pleased with our experience. She was very patient, kind and understanding. Thank you Tammy!!!
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October 2023 by Michelle Storie
My husband and I came into deposit a check into our checking account and my husband asked when would fund be available Lauren our teller said 7 days all my husband said was he didn't realize it took that long so she proceeded to tell us well you can take it to the bank it was wrote from and cash it and bring it back. I said it's ok if there's a hold and well Lauren handled the check back to my husband. Guess she didn't want to help us anymore. Not very professional!!!!
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August 2022 by Nicole Cooney
More of the bank as a whole, has been awful they have messed up my debit card twice and won't let me do online banking after something happened when I was younger. I have had nothing but issues with this bank. Staff at turkey creek is alway super nice though.
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July 2022 by Tayler Cocuzza
This review is more about corporate TVA and not the employees working in the branches, who are doing the best they can.If there is a ridiculous line of car in the drive through on Saturday then maybe you should extend your hours and add a few more employees. The Parkside branch lobby is closed on Saturday, which is also stupid. The other branches have it posted on their doors that the Parkside branch lobby is open, which is why I drove to this one, it is not open.And the automated apology response to this review doesn't make it better or make me or anyone else feel better.
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July 2022 by Sam O
While I love banking with TVA, my recent experience at the Turkey Creek location was unacceptable. I am a very patient person but when this happened I left feeling disappointed and angry. After waiting 15 minuets to talk to a representative, I was told to wait in the waiting room for my new card to print. After 30 minutes go by, I hear from a different staff member that their card machine was down and it was better to come back another day. The original staff member that I was taken care by said nothing to me, which was the worst part. No one came and told me that the card machine was down and if it wasn't for me dropping in on a different conversation I would've never known.I don't mind waiting but wasting my time due to that was incredibly frustrating.
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May 2022 by Carol Madgett
This is the only bank I'll do business with. Everyone I have ever had any interactions with are very helpful and very knowledgeable. I refer all my friends to TVA Credit Union.
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January 2022 by A P
I have never been to a better place to do my banking. This evening was one of the best experiences I’ve ever had. Chaz was very helpful and quick to have A new card made for me after Fraudulent activity happened on my Account. He made sure to get the dispute in and communicated how long it would take to get my money back. I would choose them over any other credit union. Their hours work out wonderful with my work schedule, and my dog enjoys getting a treat at the drive-through!
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October 2021 by Dan Larson
Very highly recommended great staff!!!
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July 2021 by Joseph Byrd
My mother took me to open a savings account at the original Maryville branch in 1990 and told me that they have the best return rates for savings accounts. 31years later and their still the best rates and all around the best banking institution I've ever had.had the pleasure of dealing with. Thanks all!
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June 2021 by Tracey J.
I did some banking first this morning here and then a bunch of other errands. Somewhere along the way, I misplaced my debit card. I called them and they told me to stop by any branch and they could reissue a new one immediately. That is some pretty great customer service!!
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May 2021 by Altezza fox
I have never been to a better place to do my banking. This evening was one of the best experiences I’ve ever had. Chaz was very helpful and quick to have A new card made for me after Fraudulent activity happened on my Account. He made sure to get the dispute in and communicated how long it would take to get my money back. I would choose them over any other credit union. Their hours work out wonderful with my work schedule, and my dog enjoys getting a treat at the drive-through!
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January 2021 by Gerard Hughes
My bank... great as ever.
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November 2020 by Kanzada Jordan
This is the perfect branch minus one employee. She’s a woman in her 30’s with dark curly hair, sometimes she’s a teller other days she in the second office space to the right of this bank location. She normally has a bad attitude, I have encountered her three times, in three different visits to this branch. I personally think she should find a different place to work honestly. Bankers are usually very nice, friendly & very helpful people, yet I find this woman very dry & disrespectful, adding a dull touch to this branch where everyone else is always joyful. Next time I will record her mannerism.
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September 2020 by Ronnie and Cindy Lewis
Excellent Customer Service!!! The Nicest Loan Managers have helped us get several loans over the years and showed us how to improve our credit to get the best rates. We appreciate all the help and advice they have given our family over the years. They also have caught Fraud Alerts in time to save our account from being used! We definitely recommend our credit union and hope you do too!
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June 2020 by Roger Ridenour
Alice did an excellent job at helping me. She was very honest and realistic about my goals and concerns. She even noticed I was able to earn interest on a certain savings account that I had not been taking advantage of. Overall, I was in and out in less than an hour with a credit card, updated savings account, and a positive experience at TVA.
