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March 2024 by Cristy H.
My recent experience here was unpleasant for many reasons. When I took my vehicle to them for work, it ended up suffering some damage while in their care. The worst part is that they are refusing to take responsibility for it, despite it being apparent that the damage occurred due to their negligence. It seems when they put my vehicle on the lift, they didn't take into account the running boards, which led to the damage. Sadly, they are unwilling to fix it or file an insurance claim to get it repaired. Thankfully, my insurance has agreed to cover it, but this is NOT how a reputable business should operate. It's important that others be warned.
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March 2024 by Morrison S.
Do not use this garage. They sprayed my engine with water and caused my interior lights to stop working completely. They also charged for fluid and did not put any fluid in my vehicle. Folks if your looking for a mechanic DO NOT use Carters in Fayetteville. They are dishonest and crooked.
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January 2024 by Doug Wendy
Love Carters Automotive has always been there to help me with advice or work on my vehicles. I'm very honest thanks guys for being you
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November 2023 by bradley bush
I moved to Fayetteville and was looking for a new mechanic and found this place. They are knowledgeable and get you back up and running fast.
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October 2023 by Mechele
I got my car in & repaired the day after I called. Haven't had any problem since. ?
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October 2023 by Stacy Galusha
I had a new engine put in my truck. It took them 4 ¹/2 months to put it in. They wouldn't keep me updated on my truck, they screw up computer for push start and had to send it to ford to fix that problem. They screwed up my ac, had oil leaking on my exhaust, truck was smoking like a coil train, and the check engine light was on when I final did get my truck back. I kept taking it back to them and they said it was where it had been sitting for a while. So I took it to my mechanic to look at it and he put everything that was messed up on it down for me and took it back up there to them and they flat out told me they wasn't going to fix it. When all this was working fine until the engine blew up on me. I had to get my mechanic to fix their screw up which costed me another $4k and still added to it because I still haven't got all the bugs out from them. What should've been a $8000 job. They charged in the end $10k plus what I am having to pay to fix their mistakes. If I was you I wouldn't use them to put an engine in your vehicle if you want it done right or want it done in a timely matter, or someone that's not going to jump up their prices that you to pay or you can't get your vehicle back so they can sell them to make even more money off of them. Best thing to do, just don't do business with them.
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June 2023 by Our Happy Family's Vlog
Was passing through town traveling to west Tennessee when my car hauler trailer had a blowout. Down to my last spare, I did not want to risk another blowout. So I unloaded my 4x4 and decided to drive it to my destination. Being that all the tires were aired down and not road ready, I pulled in to Carters to see about getting the tires aired up. Jonathan stopped what he was doing and came outside in the heat and helped me get my rig road ready, no questions asked. It was such a relief to be able to stop and get such excellent customer service, especially when traveling with my family. Thank you for everything.
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June 2023 by Brandy Rudy
Jon always takes good care of us! He's our go to guy for our mechanic needs!
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May 2023 by Terry McCool
They were very friendly down to earth people. I drive a tow truck I was there to pick up a wrecked pickup truck they helped me get it out and get it loaded and I was good to go
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April 2023 by Paradise on Earth
It was a blessing to come across this business , I needed my truck towed and they were very friendly, professional and did it in a timely manner. May God bless them always and I will continue to use their services and tell everyone about them.Service: Car towing
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April 2023 by Rita Robertson
I used Carter Automotive and wrecker service for a recent tow. I have to say their service was excellent from the initial phone call to the actual tow. So nice to deal with people who care and are courteous. Thank you.Service: Car towing
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April 2023 by Sandra Batten
I am so glad my friend told me about Carter's now I have a great place to take my car. They are honest and very nice people there. I thought I was going to be out a lot of money with my air conditioner and they found that I didn't, the reason I say they are honest they could have told me I needed a air compressor like I thought but they told me what was wrong and fixed it and saved me a lot of money. That will be my place to go. Thank you guys ???Service: Air conditioning
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March 2023 by Ramon Osorio
This is a team of wonderful mechanics who deliver amazing service and treat people right! I’m so impressed with the pride they take in their work and how they treat their customers. I first came across Carter Automotive over the Summer when I needed help changing out the tire on my truck. I have a bad back and stopped by their shop to ask for help with my damaged tire. I had no appointment, and they were busy. However, Jonathan and his team made time for me. He and his team repaired my flat and changed out the new tire and sent me on my way. I asked how much do I owe you? “Thank you for your service,” he said. I was touched in a way that’s hard to explain but that’s why I’ll always come back to these folks. I had my 87 Bronco there last week and it would not start due to electrical problems. Jonathan and John put a brand-new starter and alternator on it. Even though they were able to get it started, they were not satisfied. The very next day they towed my Bronco to one of the best car electrical experts in town—and did not charge me for it. They only billed me for the alternator and new starter.Bottom line—I can’t say enough good things about these folks. They are the real deal and if you are looking for amazing mechanics—people with integrity, who stand by their word and service—then Carter Automotive is the place to come.Thank you, Carter Automotive!Your loyal customer,Ray OsorioServices: A/C installation & repair
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March 2023 by Jeff Rivers
They where, beautiful, it's like it's supposed to be, people helping people,this place (is) getting better... Thank God for them....
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March 2023 by Jason Diehl
Top notch
