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April 2024 by Sarah G.
I think they did an adequate job fixing my brakes. A few red flags with this place when it comes to considering being a repeat customer. One, they said I needed an oil change. I got one two weeks prior to this service being done. Two, they said I need new window wipers. I bought new ones a month prior of the brakes service. Three, they said I need a new battery. I got my battery checked with the level at where it's at and the computer said it was inits midlife. So maybe a new battery is in my future but it isn't imminent. Four, they up-charge parts well above mrsp (would be fine if they made me feel safe and secure about everything else). I called and asked about the 100% up charge and the response was as follows, "They need to make a profit" ." Keep in mind this is not an industry Im familiar with so maybe thats the status quo when it comes to up charging parts. Not my first choice when it comes to repair shops. They also didnt get my car done within the time frame they told me they would. I had to arrange transportation to work and then to the shop afterward. Im a franklin girl and recommend Gateway or Moody's. They're honest and do the job and have kept my trust since I was 16 years old. This place gets a lot of customers. They're busy. If you're desperate like I was use them. Your car will be fine... Probably.... But is that how you want to feel about the work you got done on your car? Take their advice with a grain of salt and get their recommendations checked out by your local guy you trust.
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February 2024 by Paul Neilson
Everything was made simple by the clear communication and accommodating the arrival of my towed vehicle. Rick, Andy, and another person, whose name I don't remember, all helped with a fair price on tires and tire service warranty. Thanks again,Paul
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February 2024 by Papi Chulo
I think they do a wonderful job in a reasonable timely manner.
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February 2024 by Shawn
They did fast, honest, effecient work. Very nice guys at this shop. Maybe have them put like a coffee machine or something there for when people have to wait extended times.
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February 2024 by David Vorhaus
The Firestone in Gallatin on Main Street has helped me out numerous times. For me it's very convenient as I work just off the square. They get the job done and keep me informed of progress.I am very happy to have them available to me.
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January 2024 by Alex Watson
Brought in my company truck today that needed a new tire. They were super quick and efficient.
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November 2023 by Johnny Rodman
Last minute we ran over several nails right before closing was pulling a trailer and had my family with me. James took care of us we was back in the road in no time.
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September 2023 by Beth Collins
Best Firestone in middle TN. Staff is super friendly and helpful. Store manager is honest and also pretty hot. Highly recommend.
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July 2023 by Kartesh Patel
I have paid 10 or 20 dollars extra for bumper to bumper inspection. He told me that we will do tire rotation check out windshield water.. but non of them was done my windshield water was empty and tire rotation was also not done… I most prefer Lebanon Firestone then gallatin
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July 2023 by Silas Creasy
Service is always amazing. Jersey got my truck done fast and didn't try and upsell anything. What a beast.Services: Wheel alignment
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May 2023 by Allen Walker
I replaced the tries, changed the oil, and aligned my wheels on my my daily driver vehicle while at work. The staff was accommodating to my schedule and completed all services without issues.
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May 2023 by hi 5
I am new to the area and visited this location on yesterday. The customer service was awesome. I will definitely return for all of my car needs.Services: Battery
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May 2023 by Chris Deyhle
They did a good job on my car. Definitely could tell a difference from before I had tires rotated and oil change. Can't say anything bad.
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May 2023 by Christopher Collins
They were not that busy. So I was in a d out Fast.
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February 2023 by Jason Pino
Good service, wish it could have been faster. But definitely recommend.