Goodwill Retail Store in Gallatin offers a large selection of clothes, nicknacks, and furniture, making it a popular shopping destination. The store is known for being clean and well-organized, with a friendly staff that is somewhat helpful. However, customers have expressed concerns about pricing practices, noting that some items are priced higher than expected, even more than what they would pay for new items elsewhere. Many shoppers have found that advertised discounts do not apply as expected, leading to frustration. While some customers appreciate the variety and occasional good deals, others have encountered negative experiences with staff, including perceived rudeness during donations and issues at the checkout. There have also been reports of uncomfortable interactions, which some customers felt were racially insensitive. Overall, while Goodwill Retail Store has potential with its spacious layout and diverse inventory, customer experiences vary widely. Some locals enjoy visiting for the bargains, while others are deterred by pricing inconsistencies and customer service challenges. As a nonprofit organization, Goodwill aims to support the community, but the shopping experience can sometimes overshadow this mission.
James Baker was a delight during our trip to this Goodwill. Absolute sweetheart and gave us the best goodbye even though we shut the store down and instead of being irritated with us was so kind. Great employee!!
June 2024
Always love come never know what ur going to get. And always good prices and friendly employees
October 2023
Good size store & clean. What staff there was, was friendly. The prices on some stuff, I'd rather just go to a real store and buy it new.. had a few good deals though.
