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July 2023 by Destiny Browning
Terrible service my phone didn't work in most places. So bad I had to cancel to find better coverage
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May 2023 by David Speake
I have been charged extra money and have been told I have to pay it, basically don't use metro because they will rob you
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February 2023 by Shirley Johnson
Their customer service is terrible and so is the service I am glad to be gone
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January 2023 by Federalist Number10TN
this is our home metro store. Always great and friendly service in downtown Gallatin.
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December 2022 by Tabetha Roberts
Set there 1hr after store was suppose to open! Not happy at all with this location
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December 2022 by Eduardo Roque
(Translated by Google) Excellent service and coverage.(Original)Excelente servicio y cobertura.
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December 2022 by Billie Wheeler Smith
2nd Update: 10/4/22 - I guess I have to find a new cell carrier as this company chooses not to respond after two emails and now three ratings. So much for being a long term customer!!UPDATE: I received a response from a "Leland Hardin" and told me to email him. Well I did over a week ago and they still don't respond. I even sent a 2nd email to no avail. DO NOT USE METRO PCS. Their customer service is as bad as they come. So here I am paying for service I cannot use and they just don't care!!They never know how to fix anything if you are lucky to get someone that speaks English!!!
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October 2022 by Billie Smith
2nd Update: 10/4/22 - I guess I have to find a new cell carrier as this company chooses not to respond after two emails and now three ratings. So much for being a long term customer!!UPDATE: I received a response from a "Leland Hardin" and told me to email him. Well I did over a week ago and they still don't respond. I even sent a 2nd email to no avail. DO NOT USE METRO PCS. Their customer service is as bad as they come. So here I am paying for service I cannot use and they just don't care!!They never know how to fix anything if you are lucky to get someone that speaks English!!!
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July 2022 by Michael McAlister
This particular Metro By T-Mobile store intentionally lied to me about 2 months about who is eligible for The Affordable Connectivity Program when they said you must be on government assistantance,it says otherwise online smh
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June 2022 by Tremaine Jones
I went in to this location last weekend, and I will say the guy in there was so low energy, didn’t seem like he knew what he was doing, he kept quoting me a new price every time he rang up something on the computer ! I have family that owns metro’s back home. I wanted the 60 dollar plan with a new line it was a BYOD. He was charging me 165 he said it included “activation fee, byod sim charge, and first month’s bill” that itself should’ve been a $95 transaction. Where did the the extra 70 come from? Probably him wanting it in his pocket or him trying to meet accessories.
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July 2021 by sherry cothron
Terrible did not want to try to help me with my phones I bought 2 wks ago that was never turn on I could not use.
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November 2020 by Krysta Real
Bought 3 phones and 2 out of 3 didnt work at all instead of being understanding and trying to help i was met with disrespect and unpleasantness it was upsetting considering i spent almost 1000 to only have one phone that works. I will not be returning to this location and i hope they train their employees on some customer service because it was very sad to be treated so terribly for something that was their mistake
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August 2020 by Rebecca Joslin
Associate, Daniel, was very knowledgeable and friendly
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August 2020 by TJ Branco
Fantastic customer service. I have been to 4 different stores trying to activate a new line to an unlocked device and all previous locations didn't take care of my case. Next new phone or service will be there for sure with Daniel!
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August 2020 by Julynx The Lynx
I accidentally put my voicemail in spanish (in which I do not speak). 4 different people at Metro told me 4 different ways to put it in English. Took T-mobile about 5 mins to convert it. I will switch to T-mobile after another company unlocks my phone from Metro. Had to pay $140 to an independent company because Metro does not unlock their own phones! Go figure! It will take 3-7 days to unlock it. Waiting for that call!Switching my phone service!
