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December 2025 by Bubba Underwood
Matt was awesome! Such a personable guy that accommodated my family through the entire process. Great customer service and thanks for the new Bronco raptor
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December 2025 by Brian Harrell
I spoke to Ford Credit and they still don't show the 2022 F-150 removed from my account. They stated they have not received the proper paperwork to remove the vehicle, or the balance payoff. This needs to be addressed immediately. I have two payments trying to hit my account and I am having to pay a $30 stop pay fee with my bank to prevent this from happening. In addition, I got pulled over because the plates still have not been registered to the new vehicle after two weeks since purchase. Never buying a Ford again as the process is still clearly broken.
PS - Stop sending me AI generated emails and text about purchasing another damn vehicle. Is your staff and system that ignorant?
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December 2025 by Donald Reid
The service was excellent
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December 2025 by Amanda Alberto
I recently bought a new SUV here and had the best experience. Zach Cupp was super helpful, personable and easy to work with. The team worked to get me a great deal and made the experience seamless, quick and easy. I highly recommend visiting the Gallatin Ford team if you’re looking for a new vehicle!
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December 2025 by Joseph Fry
I was very happy with my salesman Matthew Skoda, thank you!. He got me and my wife into a brand new bronco with ease. He was very friendly went to bat for me i’m making it a good deal. I highly recommend if you go down there you ask for him trust me it will benefit you in the long run.
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December 2025 by Marcos Cruz
I have been going to the same dealer since I moved to Gallatin in 2018. Fantastic experience as usual. Highly recommended. From the staff that receives you, mechanics and until being squared away at the end is a great service. Well oiled machinery. Great work, guys! Updated 12/20/24- another visit with same results! Updated on 7/4/25 this dealership continues to push to satisfy their customers! They now offer to pick up my truck and take care of all its needs. This all happened while I was out of town. Got home to a perfectly-working truck. Can’t brag enough about them and their crew. This time it was Stephanie who took care of me.
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December 2025 by Chris Glover
Service was good and finished in a timely manner.
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December 2025 by Lloyde ROSE
Very busy service area. Video from your technician stated car needed tuneup
1. (tuneup was done 2 months ago) new coils and plugs.
2. (Clean throttle body) completed during tuneup.
I’m not sure what he based his video findings on but 2 of the items had been 100% completed.
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December 2025 by Brad Bingham
Always a pleasure with Stephanie and the team at Gallatin Ford.
I came for an oil change and what I thought was a transmission issue.
Turned out it was a coil pack. They had it replaced in less than 24hrs and my truck is running great.
Thank you!
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December 2025 by John Gold
Stephanie was great. Did a great job communicating. Fast and friendly service.
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December 2025 by Marsha Russell
Charlie and Zay were great to deal with. Loving my Expedition Max.
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December 2025 by Barb Rogers
Friendly staff with no waiting!
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December 2025 by William Pruitt
Excellent in and out thanks for the professionalism and thanks to Jessica for all her help.
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December 2025 by john street
Bryan did a great job of keeping us informed. However, Ford told us we were getting a new transmission ended up with a rebuilt. We have a drive train lifetime warrsnty, with a %100 copay.ended up paying over $¡2700 and no one could tell us why.. Bryan is a great customer service rep. And we hope he there to help us, next time we need service.
Thanks
John. Street
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December 2025 by Kendra Mueller
Loved my advisor Stephanie
