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December 2023 by Maria Catt
I’ve had a great experience with Red Dot Storage. They answered all of my questions and also guided me through everything I needed!
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December 2023 by William Brown
Need both gates working but other than that it’s a safe place
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October 2023 by K D
I've been moved out for almost a month and the site manager still has not done and inspection to close me out so i keep on getting emails, texts, and mail about late payments. I've call the support phone number to address this issue but they say they can't do anything until the site manager does a close out inspection. It's really unacceptable for me to be moved out for almost a month and to still not to have it closed out yet.
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October 2023 by KING FISH
One star just like the review before mine there wasn't a problem with the unit itself The problem is the management I have been moved out for 6 weeks or better and the unit manager has not closed my account out yet either therefore I keep getting emails saying that I need to make my payment I've had to call customer service twice regarding this they say there's nothing they can do even though they're the ones that were able to set the account up in the first place I have lived up to my end of the agreement and I feel like Red Dot should live up to theirs manager can't simply walk back and close out the unit after 6 weeks , That's LAME I've lived up to my end of the agreement it's time for Red Dot to live up to theirs not happy.
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October 2023 by Deborah Jones
The customer rep was very polite & helpful to locate unit.
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September 2023 by Carol Nixon
Joel was very pleasant to work with as was the young man at the facility. Thank you for all your help.
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July 2023 by Cathy Matthews
It was great. We had to call the phone number and the rep was patient and helpful. We got all the the info we needed. Thank you.
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June 2023 by Jessica Cooksey
Very welcoming, helpful and fast!!
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April 2023 by Judy H.
This is the worst customer service people I have ever dealt with.. DO NOT RECOMMEND Red dot to anyone at all. If I could rate O stars I would...in your best interest go ANYWHERE ELSE BUT HERE. I promise this place will screw you over!!!
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February 2023 by ED JORDAN
Fast friendly service, you can do most online
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October 2022 by B B
Do not rent from there they will go throw your storage unit and steal your stuff. And give you the run around. So if you like being screwed and having your stuff stolen then rent there if you don't like your stuff being stolen then don't rent from this company at any location they have. It takes 3 months before your stuff goes to action they will go throw it if you are only 1 month be hind
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September 2022 by Phx Co
You put a lock on my unit, I was missing one, so I will take the blame. But the lock you charged me for is a piece of junk. I have had issues all 4 times I have tried to get in. Today, I can't get in. Please remove it, and reimburse me for it. It will need to be cut off I assume. If you will not reimburse me, them leave it's replacement on there, and I will take my personal one back.. I am in Unit 1 off Airport road, Gallatin TN
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May 2022 by Steve Righter
Efficient storage facility. Very easy to rent and check in.
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October 2021 by Vincent
Nice storage facility with wide rows
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August 2021 by John Thacker
Rates have increased 3 times over the last 3 years with no additional realized value added to service. Number of security camers was reduced since i first became a patron. Old camera power wires still hanging on side of buildings. About a month ago one of the exit doors was in manual mode. Representative said that parts were on order and it would take about a week for it to be repaired.
