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May 2023 by Aaron Faulkner
I love their thin crust.
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December 2022 by Doug Lee
Excellent Service. Very knowledgeable, and pleasant, people to work with. They have a great financial product selection. They honor and respect Our Active Service members, Veterans, Public Service (Law Enforce).
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October 2022 by Gerald Alexander
Excellent Branch, Quick Support/Service, and such nice people.
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November 2021 by Jessica Leath
ATM took my check did not deposit it then told me it would take 10 days to dispute then the actual bank was closed for 4 days.
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October 2021 by kerry krause
The slowest in customer service ever!!! Other branches are great
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May 2021 by Wickie W.
You cannot be in charge of your money. The fees are exorbitant. I do not recommend, if you don't have any money they keep charging you every week till you're in the black. I have fixed income (disability) if you can't keep $1500.00 in a month you are charged. My monthly income is only $800.00 month. I started with free checking account when I could work. I found out smaller banks are fathergranded into free checking account. I have started into a checking account in 2003, today I closed that account because I can't afford it.
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July 2020 by Sabreena Yandell
This branch has the worst customer service!They have the most inconvenient hours, there always seems to be some type of issue with the drive thru, and most recently I had to make a drive thru cash deposit, was not offered a deposit slip, my deposit amount was not confirmed, and then I ended up being shorted $100 (granted I should have checked the recepit) I got home and called minutes later to let them know the amount was not right, but of course they were closed.I've been going back and forth with them for almost a month now over $100 and were not getting a resolution. I keep getting the run around that they have to check the security cameras... was that till not $100 over that night, I mean it was 10 minutes before closing... if the rep pocketed my money is that my fault? Why can't management keep in touch with me instead of waiting for me to keep calling?? Why did corporate tell me it would be NO BIG DEAL and the till would be over and they'd be happy to know where the overage came from.Side note: I have been in touch with management and corporate
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June 2020 by Sabreena Y.
I can't stand this branch. They have the most inconvenient hours, there always seems to be some type of issue with the drive thru, and most recently I had to make a drive thru cash deposit, was not offered a deposit slip, my deposit amount was not confirmed, and then I ended up being shorted $100 (granted I should have checked the recepit) I got home and called minutes later to let them know the amount was not right, but of course they were closed. I've been going back and forth with them for almost a month now over $100 and were not getting a resolution. I keep getting the run around that they have to check the security cameras... was that till not $100 over that night, I mean it was 10 minutes before closing... if the rep pocketed my money is that my fault? Why can't management keep in touch with me instead of waiting for me to keep calling?? Why did corporate tell me it would be NO BIG DEAL and the till would be over and they'd be happy to know where the overage came from. Side note: I have been in touch with management and corporate
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March 2019 by MAURICE WILEY
Making a deposit
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October 2018 by shelly knight
Worst branch ever
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June 2017 by Gheorghe Bolog
Wanted to charge me $7 to cash a us bank check of $150, because I wasn't a member??? Robbery. I will never do business with this bank.
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June 2017 by heather harris
This ATM is out of service more times than not.
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June 2017 by D. H.
Of all regional bank chains my personal favorite is US Bank as I've just had better experience with them in multiple states than I have most of their competitors (cough, Bank of America, etc.). I opt for two banks in TN--one local (Volunteer State Bank, always great) and one with multi-state offices (US Bank). Of the Sumner County locations I've not had any problems at any of them and have used most of them at this point but when possible (and near Gallatin) I prefer this particular location. Friendliest staff, plenty of parking, fast drive-through, knowledgeable bankers.
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March 2017 by Brian Watson
When did banker hours drop to 4pm? Place closes too early. At least they are willing to point towards the Publix location. Which begs the question, why bother having a branch office here at all?
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December 2016 by Jerry Lee
I'm a truck driver and I'm on the road and had to cancel my card this past week I went into the bank just a few minutes ago and had the greatest experience ever... the bank teller was probably one of the nicest people I've met had a sense of humor and was quite lovely to look at if I could give 10 stars for just the bank teller I definitely would
