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August 2023 by Jon Lock
I've been to many lids and this is by far the best one I have been to Konnor and Wes were so helpful and did an amazing job helping us to customize our new hats.
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August 2023 by Max Drake
Hella chill workers took my idea and helped me make it wayyyyyyyy better never been to a loss like this before definitely will be back
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August 2023 by Harold Burton
I work here and ive got to say some of the reviews of this place are complete and utter lies.
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June 2023 by John
My family stopped in today an Harold was there and did an amazing job. He was so knowledgeable an nice. Great experience.
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June 2023 by Chris Byrd
We were happy you guys were open until 10:00 5/3/2022!! My husband and I wanted a couple of Yankees ball caps for him, and ended up buying a couple of gifts and 4 caps for myself!! The selection is awsome and some really cool caps. Michael was a lot of help and was a hoot. Lots of help, also. Thanks to Lids and Micha!!
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June 2023 by Gatlinburg Hussey
I'm a local and The guys were so nice when I asked about a particular hat ..My YouTube channel The Gatlinburg Hussey if you'd like to check out
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March 2023 by Daniel L.
Great store Michael it's a great guy willing to work with the costumer just as Derrick he's great aswell I really enjoyed the place during vacation great hat selection very warm people they treat you like family
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February 2023 by Rosetta Weaver
Beware of False Advertisements!The selection was nice & they had hats with $25, some with $15 & a few with $10 stickers on them. The one we liked had a $15 sticker but when we went to check out, the total was around $31. We asked why it wasn’t ringing up $15 & the guy told us because it had an embroidered patch on it… my advice is don’t believe any special marked prices because they’re obviously there to deceive the customers.
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November 2022 by Michelle H.
Came in this afternoon with my husband to check out some hats ! The guy at the cash register was friendly and informative and the store had a wide variety of hats - the prices were reasonable as well ! I highly recommend this amazing establishment
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October 2022 by Tiffany Dabasinskas
I paid 60$ for an embroidered hat.. I didn’t realize it at the time but they started my embroidery on the wrong side and wrong color. Didn’t tell me.
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October 2022 by Tiffany
I paid 60$ for an embroidered hat.. I didn’t realize it at the time but they started my embroidery on the wrong side and wrong color. Didn’t tell me.
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September 2022 by Jodie Moser
These folk took care of me with a custom design. They are very military friendly! Highly recommend!
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September 2022 by Travel Girl
Chuck, next time when there is a customer, a young woman with a kid approaching the door in your store, please be kind, explain store policy and consider allowing customer to leave their water bottle on the floor inside your store, not making a 7 year old kid to leave his water bottle outside at 85+F on the pavement, which was unsafe and rude.Please be nicer to other people. When my son came back to pick a hat nothing prevented your from being kind and slow a boy, without a drink that I had to good outside to browse your merchandise. He is your customer too. Don't discriminate based on age, gender, or any other biases. Please be kinder, your monthly store revenue report will thank you. Poor customer service, so do not recommend.
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August 2022 by Jacob Williams
The manager was exceptionally rude, yelling at his employees in front of customers and made the whole situation awkward. It was unprofessional and rude how the situation was handled.
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July 2022 by Sasha S
Chuck, next time when there is a customer, a young woman with a kid approaching the door in your store, please be kind, explain store policy and consider allowing customer to leave their water bottle on the floor inside your store, not making a 7 year old kid to leave his water bottle outside at 85+F on the pavement, which was unsafe and rude.Please be nicer to other people. When my son came back to pick a hat nothing prevented your from being kind and slow a boy, without a drink that I had to good outside to browse your merchandise. He is your customer too. Don't discriminate based on age, gender, or any other biases. Please be kinder, your monthly store revenue report will thank you. Poor customer service, so do not recommend.
