-
October 2023 by The Gaming Airosfter
My shirt from here started peeling off and was told to just buy a new one. Wish I could give 0 stars for how poorly they treat customers.
-
October 2023 by Ben Taylor
I was threatened after being next to a toy on the ground and was then pushed out of the store. Do not go here they are violent and aggressive.
-
October 2023 by Randal R.
A visit to Michael's while on vacation 9/28/23. Seem to have a good selection. Found a couple of items. Went to purchase, and that is where it started to go south. Was never greeted. Gentleman gave me the impression I was bothering him. Paid and no thank you, no eye contact, nothing. Took my purchase back to our Margaritaville Resort, which was a very nice place, and found one shirt undersized. The other had a broken zipper. Returned later the same day for exchange. Found a different staff member who was very, very rude. Pretty much didn't want to help, threw bag back at me. Again, no eye contact, no thank you, sorry, come again, nothing. Rudest place in Gatlinburg. Have our items home now. Haven't washed yet to see how they hold up.
-
October 2023 by Randy Redmond
Seem to have a good selection. My purchase of two sweatshirts was not pleasant. Very rude checkout. Made it back to our hotel room and found one with a zipper that did not work. The other was under size. Returned to exchange. The rudeness was unbelievable. We have our exchange because there are " no refunds " absolutely avoid these rude people.
-
May 2023 by Ashley Long
I was also overcharged here my debit card was charged 4 times for a $10 item so I paid $40 for a tiny keychain I even asked the guy at the register cause he kept saying my card didn't go through but he said no no it only charged 1 time but it's been a month and the money still isn't back on my card
-
March 2023 by Michael Venning
A lot of stuff reasonably-priced. Needed a bathing suit in middle of winter... they had it. Some exact same items we saw at other places were 25-40% here!!
-
February 2023 by Jeannie T.
Strolling through Gatlinburg, there are many shops where you can get clothing, souvenirs. Unfortunately for me, my daughter and I picked the most unfriendly one. The woman running the establishment has zero customer service skills and was down right rude! I'm still mad at myself for giving her business my money. The only reason I did, is because I was with my 22 year old daughter, who I hadn't seen for almost a year and I in no way wanted to embarrass her. However, when we left the store, my daughter was so angry that we allow that woman to treat us that way. Spend your money at one of the other shops in town.
-
October 2022 by Allison Paige
The bad thing about buying souvenirs… I washed the shirt in cold water. Didn’t even put it in the dryer because I noticed the spot peeling. Peeled right off. Clearly they use cheap screen print ink or aren’t curing it correctly? Guess they figure they can get away with it since most people won’t wash their shirts until they get too far away to return it. It will eventually catch up with them if they don’t start making it right with their customers.
-
April 2022 by Matt Gardner
THIS is the place for all things souvenir! From cups to shot glasses, shirts to signs, pocket knives to beach towels. Highly recommended!
-
April 2022 by Tracey C.
My granddaughter and I were in Gatlinburg over the weekend when we went into Michael's Sportswear for her to get a shirt. She tried a shirt on and unknowingly left a lanyard/wallet she had with her. It contained a school ID and for her a large amount of cash. When we got home to Nashville and she realized what happened we called the store. Michael ( I think that was his name) went to the dressing room and found it. I asked him if he could possibly send it back to us since we couldn't drive back three hours to get it. On top of sending it back, he called the next day to say he had taken it to the post office and we would have it back in a day or two. In this day and time it can be hard to find honest people sometimes and he restored my faith in others. My granddaughter was so greatful as well as I am. Please, if you are in Gatlinburg, shop at Michael's and also say thanks!
-
March 2022 by Tyler Tubbs
Nothing great in here and the prices are definitely on the high end even though the product is very average. Only a good spot if you need something specific and have no choice
-
November 2021 by Heather H
We always buy our tees from here when visiting! Great selection and decent prices!
-
October 2021 by John Utah
Me and my wife purchased 2 tee shirts and a sweatshirt, after a 800plus mile trip home and doing laundry she discovered the screen prints was coming off . I contacted them and they basically told me ( tough luck ) as we are out of town ! Hope they go out of business
-
September 2021 by David Bell
I would NOT recommend this store. Unprofessional employees and the letters on one of the shirts we bought started peeling off the next day on the way home. No way to contact store when out of state. Very disappointing as it was my daughters favorite shirt.
-
September 2021 by adrian daley
Michael sportswear is the best store in town they have everything you need it’s a one stop shop you don’t have to look no where else once you go in they have everything customer service is great cashier is so nice check them out you won’t regret it