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July 2023 by Danielle K
Kenny Forbes helped my daughter pick out her first pair of boots. We didn't know her size or what style she even wanted. He was so helpful and patient with us beginners. We will definitely be back again.
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July 2023 by Frank Russell
I walked in looking for a Stetson fedora and they had a Stetson Stratoliner in multiple colors and priced perfectly! Kenny was my salesperson. He multi-tasked and talked to me while he was also working with another customer. From ten feet away, he knew my head size was a 7 and a 1/4". He measured my head to make sure I was 23" and he was spot on! He also helped my son with a wallet. The store is very well stocked and smells amazing with all the leather! I highly recommend them! I know I will always have my new friend, Kenny, on my visit list on my next trip to Gatlinburg, TN! Kenny, if you read this, thank you for your help! The hat is amazing, and so are you! See you next year!
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May 2023 by Matt Kirkpatrick
I have been shopping at this store for years. Went in again to get a new belt and hat. Kenny is by far amazing and takes time to get to know you and what you need.
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April 2023 by Sheila Perry
I found me a pair of boots and my hubby found the perfect wallet and belt. Thank you Kenny for your excellent service and help this evening. We will be back in June.
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April 2023 by Olivia Pence
Found some beautiful and unique cowboy boots here. Kenny was super helpful! Great customer service! Would highly recommend for boots and western accessories!
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April 2023 by Brennan Green
Very rushed and rude employees. They were closing when we showed up which was fine however they kept on saying come back at 10am refusing to answer my question of when they close and did all of this with an attitude.
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March 2023 by Althea Knutson-Meador
Kenny is a wealth of knowledge! He is very personable, professional and just a down right great young man. He made us feel right at home. Thank you for the excellence!
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February 2023 by Rebecca Krueger
Kenny,Thanks for all your help today with my husbands vintage Stetson. I hate y'all are waiting on a shipment and didn't have his size, I would have loved to have bought that chocolate one for him today from you.Again- your customer service was the best we've had in years! Cowboy Way is incredibly fortunate to have you and Ken as a part of their team!
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February 2023 by Robinson Express
Great place for the whole family. Large variety of belts, boots, hats. They have buckles, wallets and other leather products. People are very friendly and informative. Nice little stop to make while in the area.
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February 2023 by Derek Blinzinger
I went in looking to buy a new cowboy hat, I apologize I didn’t get his name, but he was awesome! I’m still kind of new to the cowboy hat world, he informed me of price ranges, cowboy customs and superstitions, everything I could imagine, let me pick out the hat I wanted and shaped it for me! Would recommend to anyone looking for western wear! 10/10
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January 2023 by Matt Worrell
Great staff. Courteous, helpful, and thoroughly informative. They want you to be happy with your purchase and will assist you in making the right choice!
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November 2022 by Dietrich Duke
Staff is helpful and friendly. They no longer carry the hat I wear, so I likely won't be back anytime soon.
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October 2022 by Sylvia Schneider
I found a pair of ladies’ TwistedX boots in my size here and knew I had hit the Jackpot. I asked Kenny if I could try them on and he said “Ma’am, once you put those boots on, you’ll never want to take them off!” I knew that since they were a replacement for my old TwistedX boots that I have had re-soled and re-heeled twice. Kenny was outstanding. He told me how to condition the boots, and held my boots for me while I continued to shop in Gatlinburg. It was a great experience shopping at The Cowboy Way!
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October 2022 by Taylor Farfour
This place is awesome. Went in to see if they could save my beloved hat. Kenny was especially helpful and did a fantastic job of saving my hat but also breathed some new life into it! Thanks Kenny!!!
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September 2022 by Mindy B.
Love this store, family owned for years and they have a great selection of cowboy boots for everyone in the family. They also carry other work boots and such not just cowboy boots. The sales person was super helpful and friendly.
