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May 2022 by Elizabeth W.
The packaging center has some registers that do not function correctly. Some of the staff have mediocre skills and personalities that are lacking in the customer service department. I stood in line for 20 minutes to be directed to a register /station that was not working before I got there. Why that register remained opened is beyond me. Two other station were working properly, as I observed other people who had stood in line behind me complete their transactions in a more timely manner and leave the store. No paper/ printed receipt was available for the three boxes I paid to have shipped. I asked for an email receipt when the worker was unable to print. I was told that wasn't available and that another cashier could help once he finished with another customer. I waited ten more minutes for the other cashier working over at another register to come and tell me he could email me a receipt. He said he would have to restart that computer / checkout station, it would be best if I left my email. He took down my email but didn't email me. Once back at home, over an hour later, I phoned the store manager in order to receive an email with my receipt and tracking numbers. I ship often with UPS and FedEx at other locations in Memphis and previously through the years in other states. This is absolutely the worst experience I have ever had in a shipping store including USPS.
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April 2022 by Randi T.
FedEx office always helpful for my shipments and now they even pack boxes too. Great customer service.
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March 2021 by J.D. N.
Federal Express has the worst service, and tracking. Twice we have seen this, when you call any The phone numbers you cannot get in touch with a person the phone number actually hangs up on you after it gives you to a survey. Then when you try to use the virtual it ask you to same questions over and over which makes no sense because it won't even give you any information that your trying to get I don't know why people even bother to use fedex I don't use them, only usually on the receiving end I never send anything else fedex because they are unreliable
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August 2019 by Sarah S.
Got here at 755 am. Sign on door said they open at 8am. Worker finally shows up at 815 to open. Pitiful.
