Firestone Complete Auto Care on Exeter Road in Germantown is noted as the best in Memphis by its customers. Reviews consistently praise the fantastic and amazing front-of-house customer service, describing the staff as polite, professional, friendly, pleasant, and welcoming. The personnel are noted for being kind, personal, and going out of their way to ensure customers get the correct service needed. Communication during repairs is described as timely and fantastic. Specific highlights include staff members who are honest, knowledgeable, sweet, and calm, even when dealing with very difficult and unreasonable customers. This location is recommended for its reliable and affordable auto care, with many customers stating they will keep coming back for all their tire and auto needs, having earned their business moving forward.
Had my vehicle serviced today and received great customer service from Pernell. He was attentive and gave great feedback on the services I was receiving and recommended future services. Keep up the great work Parnell.
April 2026
Spencer and his team are great! Work is always completed efficiently and the customer service is the best! I will not go anywhere else for my service needs!
April 2026
Great service. Joe is awesome. Very knowledgeable and professional. I’ll be back.
