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October 2023 by Kashif Cleveland
Ordered a cookie cake which is advertised as being ready in 15minutes but took a hr and half. After waiting a hr and a half my order was wrong. I ask the young lady to read back my order and she saw that she made a mistake she told me I would have to wait another hr and a half to correct it. The service here was very poor needs new staff that actually pays attention to what they are doing instead of being on their phone. I will not be spending my money at this location again.
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June 2023 by Michelle Smoot
First, the young lady who waited on me, Grace, was very sweet, professional and polite. Ally (spelling) on the other hand, skipped over me as I waited in line behind the young lady in front of me. I would hate to think it was racial, however, Ally would not even look at me. She jumped as the new customer walked in and ran to the counter with a lot of excitement. I didn’t appreciate her actions. Any way, I’m not sure how long the cookies stay in the display, the snickerdoodle is very stale and has a bad taste. The pecan supreme, one of my favorites tasted great so I’m able to continue my own day in peace with a smile.
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June 2023 by Christina Kirby
Cookies were ok. Not as fresh as they normally are but still good
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June 2023 by Sarah N
Ordered a cookie cake from this location for a graduation celebration at my child’s school & was very happy with the customer service I received & the overall decoration of the cookie cake. The employee taking my very specific order was very helpful & ensured me a designer with experience would decorate my order, as it was being used at a school event & I wanted to know it would look great. It was ready when I was told it would be & got rave reviews for design & taste at the event!I also have ordered individual cookies from here multiple times for PTO to give as teacher treats at my child’s school & everyone has said they were fresh & absolutely delicious!
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November 2022 by Brooks Benzing
Most definitely use the Collierville location even if it’s not the most convenient!Went in to order a cake and requested a particular color of icing. They said they don’t have that color. I asked if they could mix colors and make it. I was told no.I left and called the Collierville location and without hesitation they said they could mix colors and charge a $5 mixing fee which I was happy to pay. Germantown location needs to get it together!
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August 2022 by Raven M
Shouldve took heed to all the other low reviews. No customers in the shop but they only had a few cookies ready. You all opened 2hrs ago, where's the cookies??
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July 2022 by Anna Hooper
My grandmother ordered a cookie cake for a birthday party on July 8th around 4pm and was supposed to be ready at 5 on July 9th. She paid for it over the phone and it was $44. I went to the location the next day(July 9th) and I said I have a pickup for a cookie cake at 5. She picked up the ticket and said they have not made the cake, yet we ordered it july 8th so that is plenty of time to make it. I went in there at 5:45 and asked for the cake and the lady acted oblivious as to when the cake was supposed to be picked up. I asked for a refund and she only gave me $41 even when the card we used was charged $44. Never going back here again, service sucks. I needed a cookie cake for my birthday party and ended up having to rush somewhere else to get one. The employees need to be aware of online and call-in orders. This location was awful and I will never go here ever again.
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December 2021 by Gabrielle Rowe
The employees don't wear mask or gloves when handling the food. I saw an employee touching the cookies with her fingers to see if they were ready when taking them out the oven.
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August 2021 by K P
Worst Great American Cookie location. Cookies are stale and has gnats in the display case. They also get the personal orders wrong.
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July 2021 by Miranda Davis
Great service and best sweet cream ice cream ever
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May 2021 by Melissa S.
This location needs serious help!!! I usually always drive to Collierville to get my cookie cakes because of past problems at this germantown location, but I decided to give this store another chance last week. I ordered my child's teacher a birthday cookie cake for the whole class to enjoy. I placed the order online 2 days in advance and even CALLED to make sure they could have it pre-sliced and ready by 11:00am (due to the teacher's 11:20 lunch time). When I arrived at 11:00, my cookie cake was NOT READY. The workers were SO rude and didn't even apologize. I did get a refund, but I had 18 disappointed third graders. So frustrating. I'll definitely drive to the Collierville location from now on.
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March 2021 by Alton Ford
During a snowstorm, the guy there still made me a custom cookie cake ready for pick up in an hour. Also got a free bag of cookies. Awesome people, awesome place.
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February 2021 by Marisa W.
I preordered a delivery cookie cake to be delivered on 2/14/21...they asked for a scheduled time so I put down 5:30pm. My delivery person called me to inform me that they didn't even make my cookie cake, so I canceled the order. Then the next day, I get a call telling me they have my cake ready and I need to pick it up. I paid for the delivery charge, and expected it the day before. They have not refunded me as the cake order was canceled due to their mistake.
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December 2020 by Tiffany K.
This is the worst Great American Cookie I have ever seen. The cookie cake we got last year was terrible. I had to call the manager. It had scraped off icing where they made corrections. This year I thought I would try again and just another disappointment. I could have done a better job drunk! It's terrible!! The lettering was awful and jumbled up. They have no one professional enough to do the writing. It's terrible.
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November 2020 by Aren Boddie
Im so mad! I should have listened to the other reviews. Each cookie I ordered was stale and hard! It’s a nice looking store but the cookies were straight up trash . I’ll definitely drive to the Collierville location next time.
