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February 2024 by Marie Brown
place sucked. gym was not good at all. pool was dirty. they try to find the smallest stain/damage so you have to pay. bad bad bad don’t recommend at all.Rooms: dirty. there was stains and crumbs everywhere b4 we even got there.
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February 2024 by Marty Phillips
Worst experience I’ve had at hotel. Gym was small and not fit to work out in. No air flow in the gym, tv don’t work. Get to my room and drywall cracking on every wall. No tv experience. Person at front desk gave attitude when asking what time pool closes. Bet was uncomfortable and felt dirty. Found crumbs under my comforter so I had to remake bed. Water flow in shower was god awful. 10/10 would not recommend this place. Note to self any hotel hidden behind a Waffle House is hidden for a reason.Rooms: Small rooms. Bad airflow and nasty smell when I first walked inNearby activities: Ain’t nothing but some Waffle House around. Gym? What gym. Nothing to do hereSafety: Didn’t feel safe. Front doors were left open after midnight and front desk person chilling at the lobby. felt anyone could enter no problem.Noteworthy details: Find another hotel.
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February 2024 by Leann Phillips
Terrible customer
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January 2024 by Spencer
This was with beyond a doubt the best experience I have had staying in a Holiday Inn. The unique circumstances of my stay during an unexpected ice storm made it a rough journey but from the moment I stepped into the hotel, the warmth of the owner's hospitality was obvious. His unwavering commitment to guest satisfaction was evident throughout my stay. Despite the challenges posed by the weather, they went above and beyond to ensure we felt comfortable. Their genuine concern for our well-being and their proactive measures to mitigate the effects of the storm were commendable.Circumstances aside, upon entering my room, I was immediately struck by its cleanliness. The bed was comfortable, and every amenity provided contributed to a restful, quiet, and enjoyable stay.What truly set this hotel experience apart, however, was the staff's unprecedented level of accommodation when my travel plans took an unexpected turn. The team demonstrated an unparalleled commitment to guest satisfaction by adjusting to the changes without any hassle. Their flexibility and willingness to go the extra mile exceeded all expectations. All this combined with the quality of the building and rooms that felt brand new, makes recommending this hotel a no brainer.
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January 2024 by Alan Bergfield
Nice clean rooms. Continental breakfast was good and plentiful.
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January 2024 by jon bivens
When we checked in. The staff was incredibly friendly and kind. I've stayed in hotels everywhere and they, by far, are the best I've experienced. The rooms are very well kept, they called us in our rooms 30 minutes after we got up to see if we needed anything.
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December 2023 by shannon ippolito
Our stay was absolutely amazingExcellent locationExtremely safe well litVery cleanLoaded with amenitiesStaff professional while personalEveryone is extremely helpful polite and very friendlyI HIGHLY recommend this site on your next trip to MemphisRooms: AwesomeCleanVery cleanSafety: Well lit propertyPlenty of parkingEasy check inKnowledgeable front desk personnel
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December 2023 by Thomas Dumont
First time visit. Had to come up from MS for a medical procedure for my son and this was perfect place to stay. It’s in a Great location, very clean, and nice and quite. The front desk Manager Chris was very helpful when trying to book my room. I went through my IHG member service and they contacted him to assist in my needs for the stay. We Felt safe and very comfortable. Will be returning for a second stay on for follow up appointment with doctor.Was checked in by Josh who was very nice and welcoming.Rooms: Clean and comfortable had a Two Queen bed room.Safety: Felt very safe. Great area. No issuesFood & drinks: Plenty of nearby place to eat. Complementing breakfast was not bad. The only issue was no waffle or pancake maker and the milk from the cartons did not taste fresh.Noteworthy details: Comfortable Beds very nice staff and clean hotel.
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October 2023 by Kathleen Miller
My husband and I were in town for one night for appointments the next day. I booked this hotel online through the IHG website. Easy peasy! Checked in on the app requesting early early checkin and received a message before we arrived with our room number. The owner and his wife greeted us upon arrival. What a nice couple! The room was clean, the bed was VERY comfortable and it was quiet. This hotel is very convenient to medical offices, restaurants and shopping. Checkout was easy as well with the owner greeting us and wishing us well. We will definitely stay here again!Rooms: Very comfortable bed, clean room, used the microwave, refrigerator and coffee maker. Slept great!
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October 2023 by FATKID #1
10/10 bring yourselves to a great night of rest on perfect and smooth cool pillows to choose from I swear its a awesome night of sleep including the walking trail behind it with a awesome nature walk and view to the right. I’ve seen plenty of wildlife including deer behind this hotel a few times as well !
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October 2023 by Jane Patterson
GREEDY, GREEDY...Due to heart condition and recent hospital stay I had to cancel a 2 night reservation I had booked thru Expedia. The Expedia agent contacted the hotel management and I was denied a refund of any amount. Sad story.
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September 2023 by Phillip F.
Excellent customer service, prompt response to communication, a warm reception at the front desk. Everything I've come to expect from the IHG brand and then some.This location stands out. I'll make it a point to stay here again when I'm in the area.
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September 2023 by Sheri S.
The cleanest hotel I've been at in awhile and we stay at a lot of hotels! (And many hotel chain styles). The hotel felt safe, it was quiet to sleep, and in a decent location to get to/from things we wanted to do. I didn't have breakfast but the coffee was ready when I woke earlier than breakfast and took a chance on the coffee being prepared early. We also didn't get a chance to check out the pool or gym area so no reviews on those. Night and day staff were pleasant. We'd stay again.
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August 2023 by Mindy Davidson
Stayed here when we had to come in for my father’s funeral. The staff (Joseph or Jacob) was so very nice. Breakfast was good & the lady in charge was sweet. Housekeeping could use some improvement…we found a fake fingernail on the floor by the bed. Beds were super comfortable! Overall, a very nice stay!
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August 2023 by Rashib Taylor-Davis
The room smelt like a mixture of urine and mule do. The service was horrible due to the water being out in German town at the time. They didn't offer us any bottle water. They didn't offer us another place to stay just horrible service.
