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May 2025 by ayana knisley
I am writing to express my disappointment and concern following a recent visit to your Germantown, TN location. From the moment I entered the store, I felt uncomfortable due to the number of questions I was asked about my visit. I explained that I was a returning customer and even showed a bracelet I had previously purchased, asking to find something similar. Despite this, I felt as though I was being closely watched throughout my time in the store. While waiting to check out—during what appeared to be a delay with another customer—I noticed the same employee who had questioned me earlier insisted on holding the bracelet I had selected, without clear explanation. As I waited near the register with no item in hand and no communication about the delay or acknowledgment of the unused second register, I began to feel profiled and judged. This experience was deeply upsetting. When I finally decided to leave and return another time, only then did the employee inform me that the system was down and offered a brief apology. I left feeling hurt, confused, and unfairly treated. As someone with retail experience, I understand the importance of loss prevention, but I gave no indication of suspicious behavior. I carried only a small Kate Spade clutch and wore pants without pockets. This experience was humiliating, and I will not be returning to that location—and likely not to Kendra Scott again—if this is the standard of customer treatment. I hope you will take this feedback seriously to ensure no one else leaves feeling the way I did.
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March 2025 by Alyssia Ivory
The employees were so friendly they helped my sister and me make matching bracelets for our birthdays! It was a fantastic experience!
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February 2025 by Shelia Hutchins
Fast and friendly service. Necklace was beautiful
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February 2025 by Dan Colturi
Pretty good place for jewelry it was my 9 year old daughters choice for my wife's Valentine's gift
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December 2024 by Katie's Bookmark
This store is fabulous! They always have a huge selection and the staff is amazing. I love the work they do with Le Bonheur too. The staff is attentive, kind, helpful, and fun. They have great suggestions and will help you order whatever you need that they don't have.
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December 2024 by Angela Shaw
This place used to be one of my favorite stores to shop because of the way they take care of their customers and products when they break or that are defective. I went to the store today about my watchband or to get it looked at to see if they could fix the pin that broke off the watch. Two ladies looked at it and said that it was not fixable and they would look up my information to get a replacement started. The employee had my information pulled up and was asking if I wanted the same item and another lady walked up, stopped her and basically said let me see if I can get a part off another watch. Then when she said that wasn’t possible, then she said we aren’t able to replace this item. You are a month past the date. They only offered me 30% off a new one. This is terrible #Customer Service because two employees told me after looking at my watch that they would take care of it one had looked up My information and had the replacement started when the other lady stepped in and took over. You are allowed to make an exception, especially if someone (employee) made a mistake and already told the customer one thing but you would rather lose a customer and future business by being rude and not doing anything helpful for the customer. I will NEVER buy from this place or refer people here again. This is very poor customer service and I used to brag about how great this store was about taking care of their customers.
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September 2024 by Brad Greathouse
Treated with great respect
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August 2024 by Moshe Levy
After selling us unwearable earrings, due to their strict return policy they did not let us return them even the next day. This is not the kind of service you would expect from a large chain store in 2024. I thought that since the item was faulty they would make an exception but I was only offered store credit.
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May 2024 by Lauren Yanza
Sometimes I go in and it’s a normal shopping experience but sometimes I go in and I feel bombarded and harassed by sales associates. I’m sorry but I do not want every single sales associate to say words to me I just want to look around. Today I walked and and immediately one guy is trying to get your attention for something and you turn around and someone else is telling you about sales and you turn the other way and someone else is asking you what you want. In the course of 15 seconds even 3 people are talking to you. I would not go back in there with that it’s too much. I had to walk out today.
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December 2023 by Teresa Nale
My husband purchased for me a bracelet for Christmas that was $80 at Kendra Scott that was in the Saddle Creek Mall location in Germantown, Tennessee.I didn’t care for how dainty the bracelet was & tried to return it and get a refund 3 days later.( I had purchased another bracelet somewhere else)I had the bracelet in the original packing with the in-store receipt, and was told I could only get an exchange or an in-store credit that they do not do refunds.I do not think this is an acceptable policy especially at Christmas time.Almost all stores will give a refund with a receipt.I told the employee that I didn’t really want a gift card that I had purchased another bracelet somewhere else and she said that was their policy. She did then proceeded to tell me that had my husband bought the bracelet online and I returned it at the store that I would’ve been able to get a Refund on the purchase.So you’re penalized if you shop at the store location instead of buying online which makes absolutely no sense to me?She also did not say that she was sorry when she knew I was disappointed that I could not get my money back.I am giving it two stars because they did let me switch out my bracelet for one that I liked better (even though I really did not want any more jewelry.)But now I am left with a $20 gift card that I will have to go back and spend even more money at the store at a later time because the bracelet that I bought was cheaper than the one that I was returning.I looked all over and even ask a store employee if they had anything in the store that was $20 but all she offered me was this cheap felt looking jewelry box with only two dividers, which I was not interested in.I will say the other employees I had interactions with were friendly and helpful.I will not be purchasing anything else in this store due to their poor refund policy.Too many other stores offer a full refund with receipt, Especially at Christmas time!Teresa Nale
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December 2023 by Julie
My daughter now has two debit card charges against her because the store associates convinced her she needed to place a second order for an item she bought. No idea why, I was not with her at the time. The frustrating part is when I called the store to resolve the second charge, I was told “call customer service“. FYI… There is no Kendra Scott customer service. You will be put on hold multiple times until finally a voice message tells you no one is available to take your call and leave a message. I finally went online to the chat and was told “we can’t help you“. Pitiful. Won’t shop here.
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November 2023 by The Florida Punisher
It was our first time going into this store. My daughter wanted to look at two of the necklaces. Both of which were located in the front of the store. You were able to bring our dog in, which was so much fun.
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October 2023 by Integrated Assets TN-MS-AR (Realtor & Appraiser)
Great birthday discounts 50%
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July 2023 by allison darnell
I just went into the store for the first time in a couple of months and let me just tell you y'all have the best staff! Maria was super helpful and helped me find the perfect pieces for my summer trip here soon. She was super welcoming and showed me a variety of options to pick from. I will be returning very soon!
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July 2023 by Candy
it was my daughter's birthday yesterday. She wanted to go to Kendra Scott to get her birthday's 50 percent discount on the necklace. The customer service is the best. I forgot to ask her name. She has been worked there for four month. She is a such nice and patient person. they closed at 8:00pm. but she was still very patient even after their working hour. I was very appreciated it . best of all we won the pingo in the end, learned a lot from the bingo game. they are very knowledgeable about their brand.Don't miss birthday month discount. it is a steal.
