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November 2023 by Diana C.
Excellent service, we are regularly shop at this location Sarah and Beth are amazing and always very helpful. Store is very clean and organized.
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October 2023 by Natasha Paul
I visited Madewell today, hoping to find something for a good deal and try on jeans. Despite not being a regular shopper, Lauren's welcoming guidance and extensive knowledge made my experience memorable. Trying on clearance jeans in size 33W, Lauren's assistance in finding the right fit and explaining their comfortable stretch convinced me to explore further. Her commitment to making me feel at ease, offering various styles and sizes, led me to purchase a Size 30W pair that has become my everyday comfort. Lauren's positive demeanor and expertise made the shopping experience worthwhile, and I recommend Madewell in Germantown for their outstanding customer service under her care.
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September 2023 by Anna Lunsford
I’ve never been able to find a pair of jeans that have fit me the way I wanted them to. Sarah knew exactly what I needed and found the perfect pair of jeans! Thank you!
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April 2023 by Heather Nordtvedt
The staff is so helpful, and the clothes are super cute. They carry a wide range of sizes and even have a men's section!
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November 2022 by Regina White
Very helpful, great customer service.
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October 2022 by Janet Averwater
Very helpful & personable staff.
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September 2022 by falencia evans
Walked around entire store and was not greeted. First and last time shopping in your store!!!!
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July 2022 by Gabriela l.
Cute clothes that are way over priced and an all exclusive POC offer: gratuitous white girls following you around the store. Like personal body guards or something? So glad they were watching my every move, following me around the store. I've never felt more safe
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February 2022 by Jenna Stevens
A great staff in this store! Every person I encountered made sure I was helped and steered to the right direction. Shoutout to Sarah for finding me the perfect jeans!
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September 2021 by Alina DiRito
Literally the nicest customer service. Helped me try on no less than 10 pairs of jeans until I found my perfect fit. Thank you ladies!
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February 2021 by Shea Parker
Wish they had men’s clothes
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June 2020 by Stephanie Crawford
It is very rude to allow two customers in and shut the door on another customer coming right behind them (one!). I also truly doubt that 10 customers is a true limit to that building given the other stores are not making their max 10. Poor customer management, I will not return.
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October 2019 by Teri Del Rosso
Salesperson Aly was a delight. Helped me find the 70s stripe turtleneck of my dreams and the cozy cardigan I was made to wear. Great service all around.
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October 2018 by Neon Canvas
Awesome store & customer service!!
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July 2018 by Sarah Wigley
Very friendly and helpful team. Tried on some jeans and they fit perfect. Also, they recycle jeans and donate to habitat for humanity to make insulation. How awesome! Will def be back.
