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May 2025 by R G
Natasha was awesome. I wasn't even sure if I'd be able to get a life insurance policy but she definitely made it happen. She made sure to stay in touch and keep me informed. She genuinely seemed to care about what I needed and that was great.
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November 2024 by Katie Ainsworth
Can I give less than a star? Pam is such a rude person, condescending, dismissive and lacks couth and communication skills! I left 7 voicemails over a 3 day period before she returned the phone call and she only returned the phone call because I called a neighboring agent. Her husband David is a gem and so kind but she is the worst! She has lost employees over her attitude and has lost 7 customers due to her lack of interaction and professionalism with me! I brought you business and it leaves with me. Self reflection would do you and your business some good and according to the reviews, I am not far off.
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September 2024 by Jhirika Alexander (J Ryan)
Worst insurance agent I’ve never encountered, and I do mean never. I’ve never officially ever met or spoken to her. I’ve only had encounters With office assistants or her husband. She’s only interacted via text, email, or postal service. They also somehow managed to mix up renter’s insurance that I paid in full online but was contacted by her husband saying that I needed to do the process over again. I was charged an additional $13 and some change saying it would be refunded in which still hasn’t happened. The issue is not the $13, the issue is the lack of communication, or empathy with clients. She may be a wonderful insurance agent but only to a select few. I would not recommend her services to anyone I know. The one star was a courtesy, my actual rating is a 0.
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July 2024 by Marta King
Excellent professional and personal care
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May 2024 by Kevin Bowie
Pam Burch office may or may not be awesome, I've had very limited contact with them in the nineteen years I've had them. What I can say is over the few times I have called the young lady answering was polite and awesome but the response times were horrible. State farm decided to not renew my policy for "excessive losses" which equates to one claim in 2016 paid out for 5K for a roof was not only a shock but time sensitive. I called the office three weeks prior to my non renew date of April 28th and was told I would be getting a call from Pam "Not my words her representatives words" and I got a call on the 27th stating they "tried" and they won't renew it. I had already switched companies by then and my issue is this. They waited until the day before non Renewal to let me know that it would 100% not be renewed as of they were doing me a favor. Ma'am I should have received that call weeks ago if for no other reason than I've paid nineteen years of policies with your office and since I've having to me on I was a complete after thought. I do not recommend state farm, Birches office might be great overall but again the communication and concern for me was just not shown.
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September 2023 by S.
My uncle is forgetful and she is his agent. She was very understanding and helpful regarding his needs
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August 2023 by Edgar Ortiz
You don't often think about your insurance agent until you have an event that requires their expertise. Pam Burch has been my isurance agent at State Farm for about five years. I haven't had many incidents where I've needed to tap my coverage over that time, until I recently had my car window broken by vandals. Pam was amazing in setting me up with a local expert, Don Gentry, who made sure my window was fixed fast and fixed right. Pam recommended Don because she really knows the local providers in this area. This was a breath of fresh air because local service has proven to be so much better than national repair chains. Thank you, Pam and Don! You guys are my heroes!
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July 2023 by R B (SilverB)
Best State Farm agent in the Cordova Germantown area.
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June 2023 by R Brown
Best State Farm agent in the Cordova Germantown area.
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May 2023 by Blair Monroe
Hope was so helpful during a very stressful time.
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March 2023 by Steve
My uncle is forgetful and she is his agent. She was very understanding and helpful regarding his needs
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December 2022 by Steven Le
Hope is the best insurance agent in the whole wide world. Hope literally gives me Hope in humanity. Thank you Hope. :)
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October 2020 by Kevin Stevens
Very professiona &l nice staff.
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September 2018 by Wayne Williamson
Great staff to work with!
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September 2018 by Samantha Ransone
Best agency in Memphis! Pam takes great care of me and my husband to make sure we have the coverage we need.
