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December 2023 by Danny Hembree
Comfortable beds, needs some painting and cleaning, and the property in general was in poor condition, needs alot of attention and cleaning. Ice machine on 2nd floor didn't work.
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November 2023 by Melissa Farquhar
This place was beyond nasty. The bottom of the bathroom door was rotted off. The mirror on the door was gross. The bathroom tub and floor are horrible. The toilet was running over. I asked for a plunger and receive no help. Roaches were coming out of the light sockets. I could not stay there and they would not refund my money. I will not ever stay at any hotels controlled by this company again.Rooms: The room is so nasty, because not staying in it.
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November 2023 by Ava Lindstrand
The people who work here are absolutely amazing. They made this place feel like home. I didn't like Tennessee much but they made it worth the trip and made me enjoy Tennessee so much more than I could have ever imagined. Absolute angels thank God for these people!! Love to all of you!<3
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November 2023 by Bernie Sands
It's a decent room, but room service walked in on my wife after specifically asking for privacy. They don't have any "Do not disturb" signs neither.
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October 2023 by Melody P.
The one star is for very comfortable beds. You can stop there. The bathroom had black mould in the shower, paint coming off the walls, and dirt a half inch deep on the baseboards. I thought Baymont had standards. I guess not. This is the worst Baymont I have ever been to.
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September 2023 by Armando Barrientos
Terrible stay started out without a big deal. the remote was not working, so i had to go get a new one 2 timesAfter the people upstairs started showering and all the water started to leak through the roof,also, it is not pleasant feeling to have 2 strangers walk in your room at 1 in the morning and after getting a phone call from the front desk saying that im in the wrong roomTo end this, my family and I went downstairs for breakfast, and when we finished around 9, there were people cleaning out our room saying that the time was up.
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September 2023 by Greg Hoffman
Room smelled and sheets had holes and stains as well as used bar of soap in shower, and big gap under door.Dont stay here i wouldnt even if room was free
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September 2023 by Joan Cook
Rooms were not clean, stains on sofa, carpet white stains, smelled of smoke. Phone and Tv wouldnt work. People were hanging out around the property. Just felt unsafe. The people who worked there were nice. I would never stay here again.Rooms: Dirty floors, couches and smell.Safety: People hanging out on catwalks and around the hotel.Noteworthy details: Phone and Tv didnt work
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September 2023 by Jourdan Truitt
Room 203 was nasty and had rust all over the lights. A non smoking room smelled like a bar. Sheets had staines on them, the other guests were outside all the time and in front of my door screaming, parting, or fighting. This has been the worst hotel experience ever.
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September 2023 by Joy Tate
Very nice and helpful staff. Very courteous and friendly and always interested in helping you with any questions that you may have during your stay. Very knowledgeable about the area and had plenty of brochures about local points of interest and some within a reasonable amount of drive time of points of interest to visit.
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August 2023 by Charlotte Jones
One star is generous. The room was musty, and bathroom had mold. The floors were dirty. The paint on the bathroom wall looked like something had been splattered all of it. Checkin took forever— pen and paper would have been faster. And to top it all off, while the staff was not rude, they had terrible customer service skills. I would have rather gone camping.
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August 2023 by Stone Creek
We are a Property Management Company and due to water damage at one of our rental properties, we had to put a tenant up for a few nights. We opted to put our tenant along with her newborn and her other young child in the Baymont by Wyndham located at 100 Northcreek Blvd, Goodlettsville, TN 37072Upon entering the hotel room, the tenant stated, "after arrival, there were cockroaches in the room, dirty socks under the bed, and what looked to be unsanitary stains all throughout the room. I stayed 5 minutes and left."We reached out to the hotel directly and spoke with the manager Mike and explained this to him. Mike was short with our staff and stated that he saw nothing wrong and said that he refused to refund our money for that night.I was very disappointed with the lack of customer service that the manager Mike provided. Additionally, I was embarrassed that we put our trust in this Baymont by Wyndham hotel chain and they let us and our client down.
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August 2023 by Shanic'ee Haily
Our first room had rips in the carpet. Lamp shades and bed linen had multiple burn holes. Burns on the tub, sprinkler system rusted, incomplete paint job. But the icing on the cake was finding out we slept on someone else's sheets. WHO LEFT A CRACKPIPE AT THE BOTTOM OF THE BED. I simply wanted a refund and the possibility of getting another room elsewhere. The owner never showed his face. We were told that NONE of the staff had the ability to give a refund. The owner continued giving us different times he'll be at the hotel and never showed nor have us a refund . Currently going through corporate to get this issue handled. WOULD NOT RECOMMEND STAYING
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August 2023 by Danicapa1 B.
I made my reservation through Expedia. My flight was canceled never stranded in Nashville for the night. I was in a panic to not spend the night in the airport. I called this hotel to confirm my reservation and Ken was extremely unhelpful. I gave him the itinerary number and spelled my name but he told me I had no reservation in offered no help but told me to call Expedia. I needed a room so I booked it. Another hotel. Once. I was settled at 2 Ami contacted Expedia and they contacted this hotel. The clerk admitted having talked to me and said he was unable to hear me clearly so he wasn't able to find my itinerary but he found it for expedia. At this time I was already in another room. This hotel charge me over $400. Because they have a no cancelation policy. Even though I didn't cancel. They told me I didn't have a room! Now I'm going through hell trying to get my money back because they charged me for a room. I didn't stay in because they told me. I didn't have a reservation there. Horrible customer service.
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July 2023 by ASH
Spent an hour just to check in. The computer stopped working! The key card machine will not set up the cards. People were out of their rooms all night shouting, running, talking loudly! Their breakfast juice machine was broken. We needed to be let into the rooms by the owners until the machine began working again! We ended up leaving at 3:30 am.Rooms: Rooms were clean and spaciousNearby activities: Krogers right across the streetWalkability: Lots of restaurants at the back of the hotelFood & drinks: Nice and happening area
