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February 2023 by Cris Norton
Absolutely horrible customer service. $10 restock fee on a pair of $89 shoes. Lol. There are so many options available for customers offering excellent customer service. There is absolutely no need to shop somewhere like this. Stay far away from Champs.
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September 2022 by chris Hardemon
Good selection of shoes and they accept klarna bought I pair of Nike dunk hi retro prm pecan/sail-worn blue off noir
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August 2022 by Logan Playz
This store has lot of shoes with different sizes and the staff is nice and fast
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August 2022 by Javontay Triplepickle
This store has lot of shoes with different sizes and the staff is nice and fast
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January 2022 by Tracey Biggs
It's Christmas Eve and your store closes for an hour to"clean". Plus, said they're closing an hour before the mall does. Pretty sure your company doesn't know they're missing lots of sales.
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November 2021 by Heather & Joshua Harris
I must say that this location is by far the best location I have ever purchased shoes from. The top notch customer service, attention to detail, the warm greetings upon walking in, the no pressure sales approach, the service goes far above par. I attribute this not only to the sales specialists at this location, but mainly to the management of this store. Kayla is by far the most nicest and professional manager for a shoe store I have ever met. She goes over the call the of duty to fulfill each customers requests and need and even if the request is beyond her control she still tries to find ways to accommodate and ensure that no customer leaves her store unhappy with the service that they were provided. I was able to experience first hand how not only she treated me, my wife and my mother, but how she was consistent in her service to everyone she came in contact with on what she described as being one of their most busiest days which was a new release day. She not only displayed this level of service but set the expectation for her team members to follow suit and you can tell how they did so willingly and with a pleasant attitude. For the record I literally drove an hour and half to come to this store because it was the only store that had the item I was looking for. Kayla was so gracious to ensure that the item was there for me and not only was I able to get the item but I bought other merchandise as well. When service is that good, it makes you want to spend your money and also come back. Thank you Kayla and Rivergate Champs Team! You guys need to perform some type of training module and send it out to all your stores in your network on what real customer service and customer success management is about. We will definitely be back.
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December 2020 by Na NEWMAN
Nice staff
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October 2020 by ICEFY
The best
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September 2020 by Chris Tweedy
Everytime I go in there to spend my money they act like I'm bothering them!! Not just one person but I've dealt with multiple women in there and they all have terrible attitudes!! I avoid that store at all cost. Dam near drive all the way to Cool Springs to avoid dealing with these people!!!
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July 2020 by Justin McGee
They never answer the phone. The customer service is TRASH!
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August 2019 by Quinntana Slaughter
The employees seemed bothered to work. So many of them but no one ever says hi how are you, welcome and getting shoe assistance is the worst.
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June 2019 by Rikki Hill
Love the staff!
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May 2019 by Alexis Shuffit
I ordered some socks from here and never got them I spend 30$ and they won't answer there phone ! I need my money back
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January 2019 by Ann Stone
Got all the way up to the line after spending 40 minutes in there & the cashier says cash only no cards the system is down. Mall was closed at that point. Very disappointing.
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December 2018 by benjamin brown
Huge selection of Nike and Reebok shoes. Competitive Pricing WTH other big box shoe stores and the staff was extremely helpful. And they do have a dressing room you just have to ask.
