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March 2024 by Israel Campbell
Them ladies up front brighten could brighten anyone’s day. Genuinely confused on the negative reviews, theses guys and gals are awesome .
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February 2024 by CB
Great Folks, Great Service!!
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November 2023 by Mike Broadwell
I see some negative reviews here and I just don't understand... Are they real reviews? Is it someone who is mad because they were denied a loan? I have used Pinnacle Bank for several years and the service they provide is the best I've seen.
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July 2023 by Benny Johnson
I can't say enough about how awesome PNFP is to bank with! They believed in my business when a big national bank did not. As to some of the reviews complaining about long lines, they must be from employees of a rival bank! I have been to branches in Goodlettsville, Hendersonville, and Gallatin and have never had to wait more than a minute or two.
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November 2022 by Chatica Hathaway
My husband has been banking with Pinnacle Bank for 7years and every time he walk in the business it's one lady in the bank that is very rude and racist I spoke with Amy the supervisor there and I ask for the lady name and she refuses to give me the lady name so she supports racism also the lady need to be trained all over again we have proof this one lady is being racist towards my husband I wish people stop judging people the only concern this lady should have is if my husband has money in the bank the lady has poor customer service and if she can't treat people with respect she need to go back to her mountain
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July 2022 by Eric F.
This is, by far, the best bank I've ever banked at. Friendly, efficient, caring and always a delight to work with, in this physical branch in Goodlettsville as well as on the phone!
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February 2022 by Donnie Reis
Always exceptional service. They treat us like family. I wouldn’t bank anywhere else.
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January 2022 by Ann Rao
The best banking experience I have ever had. The staff are wonderful. So accommodating. As a small corporation President, they have made my life so much easier.
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January 2021 by Jeff Moseley
As a small business owner I've banked with Pinnacle and the Goodlettsville branch for 17 years. Absolutely a great bank. Very friendly staff and super accomidating to meet our needs and expectations. I highly recommend them!
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December 2020 by brandy myers
Never open anymore i guess they decide when they want to work i honestly don't understand but its a real pain going to Hendersonville every paid day when you dont get off until 4 and have to race there apparently its the only branch with working employees tho
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July 2020 by Courtney Masters
10 Year Relationship. Very Happy with Service
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June 2020 by Matt Vitalis
Its so stupid that they aren't opening the lobby with all the other essential businesses open. Every branch has lines backed to the street moving very slow. It also makes it so people who use public transportation can't do anything but stand in between cars and wait in the sun.
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December 2019 by Justin Abernathy
Rude customer service only at this branch.
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December 2019 by Ryan Jarrett
Horrible bank service
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October 2019 by kristine van vonderen
We have banked here since moving to the area in 2012 and have been consistently impressed by the staff at this location. They are always friendly and have gone out of their way on several occasions to meet our banking needs, which are both personal and commercial.
