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December 2023 by Jimmy Orlando
Would give them 5 stars if it wasn’t for the staff every other ECU branch is so nice and helpful this one acts like they are better than you and could care less if you’re with them or not moved most my money here just to be treated this way now moved back to original bank
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December 2023 by Chelsey Koenigsaecker-Hoyle
I'd give 0 starts if possible. I've been with ECU over 15 years. I had a mishap that made me go negative. Not only do they charge regular overdraft fees, the tack on another "premium over draft charge." Horrible customer service. Stay away!
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December 2023 by Raymond L.
I applied for a loan 3 times and was turned down so asked Knoxville Credit Union one time to get a loan to buy a truck and got the loan in just a few minutes so I do not recommend getting a loan here...
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September 2023 by Patsy Davis
Nice people quick service
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September 2022 by teresa Moorehead
I HAVE HAD SEVERAL BANKS IN MY LIFETIME THIS BANK EASTMAN CREDIT UNION IS THE BANK THAT I WILL NEVER LEAVE THE PEOPLE ARE JUST TOTALLY AWESOME SWEET KIND COURTEOUS ALWAYS SOLVES A PROBLEM NEVER A LINE WHEN YOU GO IN I JUST LOVE EASTMAN CREDIT UNION THANK YOU FOR YOUR SERVICE I GIVE YOU 10 STARS
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September 2022 by Brandon Barrett
I am fed up with this place. I have been denied services and even threatened by customer service. This is unacceptable and I will no longer stand for it. Im closing all accounts, canceling my membership, and finding a different bank!
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September 2022 by Jeremy Carroll
Its what you expect, good timely service.
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August 2022 by Kelsey Goad
Went through the drive thru today to get change for a $100 bill. Was asked for my member number and I, personally am not a member but my fiancé is and I gave them his name and they said “well if you’re not a current member we can’t do business with you.” I drove all the way back across town to USFCU which I am a member of and told them the situation and was even told that was absurd. All I needed was change for a large bill. The unprofessionalism was uncalled for. Maybe your approach should have been “We unfortunately can only process for current members, however if you’re not then we would love to look at setting you up!” I was in the customer service for quite some time at a dealership doing finance and there are MANY other ways to handle this. With that being said, I will not be applying myself as a member and my family will be moving accounts with you also!
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June 2022 by Bizton
This branch is awesome! They are always so friendly and take care of me. ECU has been a big help the past 10+ years. Thanks for being there!
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June 2022 by Kim I.
My spouse has been a member for years and I joined when we married this year. They have helped him w loans etc. I appreciated a recent shred event. Seem very helpful when I call. Look forward to changing over all my accounts when we move this summer.
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April 2022 by Brandon Cutshall
Great banking institution that I recommend to all family and friends. Several services and Great rates
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September 2021 by Kenneth Christian
I am very impressed to have good service. The lady at counter was very polite, positive and helping. She gave me very quick and nice service and for that reason I took some outside pictures to giving my feedback. Good location.
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July 2021 by Gage R.
I have been at this bank for about 3 years, I really enjoy theirs hospitality. Excellent bank
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April 2021 by Darrell Bledsoe
Worst phone service ever a circle they spin you in. Terrible way to do business. They double charged me on a check and took it out the same money again from covid relief.
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February 2021 by Steve Jones
Always friendly, professional staff. I was able to quickly conduct my business & get back to other obligations.
