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January 2023 by Robert W
Approximately around May 2003 I took my 2007 GMC Yukon Denali to Bernard Bachman in Greenville TN for a realignment and possible replacement of the front ball joints of my front tires. I was also informed that my radiator/coolant system was compromised and also needed repairs. I authorized the repairs to the car's ball joints and radiator system. when completed, I was informed that the radiator had been replaced, but due to covid and supply shortages and shipping issues, an actual GM radiator was back ordered and another brand of radiator was installed, but to not worry as there was a warranty on the radiator. During the week of Feb 8th 2003 I noticed my vehicle was running hot and needed to have additional coolant added to the the radiator overflow reservoir . My vehicle also developed an oil leak from the cylinder head gasket. At this time the coolant leak was so severe that my engine would begin to overheat within 10 miles of driving. I took my vehicle to an auto shop I had used before and trusted, Kiser Auto in Greeneville TN. They looked at the radiator and said the bottom seam had split.\nI then called Bernard Bachman GMC and told them the radiator they installed that was till under warranty needed to be replaced. They said the would have to inspect the radiator to see if the damage was under warranty. I told them the vehicle was not drivable but they could send a rollback truck to come get the vehicle. I also suggested they send the radiator to Kiser and they could install the radiator. Bernard Bachman agreed with the condition that I give them my CC number and return the radiator for inspection to verify the defect. I agreed and then asked about covering the cost of labor. Bernard Bachman stated they would not cover the cost of labor because the radiator was not an official GM part. I reminded them that the part the replaced was the one they chose, and that actual GM parts were not available at the time. I also explained I was never told of that.
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June 2021 by Tiffany S.
Best experience I've ever had purchasing a new vehicle. Everyone I interacted with was helpful, friendly, thoughtful and courteous. I highly recommend Bachman Bernard to anyone looking to trade vehicles.
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December 2020 by Jerome B.
They send out scam cards promising big prizes. When you read the very very fine print at the back of their brochure, you realize that your prize is a $2-bill... which is not even listed anywhere as a possible prize. Ruthless and dishonest.
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September 2020 by Michael W.
I would give them a zero star if I could! I have used them for car service over the years so when they sent me a contest in the mail I thought it was real. They told me I had one prize for 1000 cash. When I went online to register they said I DID one of the prizes mentioned. When I showed up after a 20 minute ride a salesman took me back and started asking me questions about buying a car. I was going to consider it but after he got all his info I asked him about the prize. He said we would look at it after the car buying. I told him I wanted to know now so he relented and went out and told me I had one a $2 bill!!! That was not even on the prizes on my card or online! Even the up to $500 cash prize did not fit the $2 prize because that was up separate from the now $2 prize not seen anywhere. I called him a crook and left. No 2 bucks or door prize which I didnt get either! They are running a scam , beware!!
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June 2020 by Fabian Trahan
Fast and effective! I highly recommend Taylor the Mechanic!
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June 2020 by Danelle Trahan
They are always great and very nice
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May 2020 by Kevin Farmer
This is directly related to New Car Sales. As a former National Sales Manager, I do not appreciate being toyed with regarding price. I understand the sales game but what I experienced was absurd. The sales associate kept referring to his overall manager as "Boss-man". Never once did we actually speak to Mr. Boss-man pricing negotiater even though his input was being the actual decision maker behind the curtain. We were showed short term loan rates with a large amount down payment when we specifically asked for long term rates with zero down. First key thing in sales is LISTEN to your customer. That went out the window. They even tried to sell me a recently traded in Equinox that was severely smoked up with ashes all over the inside cup holders and center console. The smell was so bad I couldn't even test drive it. After the sales associate kept coming back stating "Boss-man says this and that" about the car I actually wanted, my family and I couldn't get out of there quick enough. I received a voicemail message driving away saying "Boss man says come on back and we will drop the price more and fix you up." Get real! I've never had an experience this bad anywhere. We ended up going out to Toyota and it was a night and day difference in service. No price games. I negotiated quickly and needless to say, I bought a new car there and I will never be back to Bachman Chevrolet in Greeneville.
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February 2020 by Louise Timmins
I've been having trouble with my tires their working with me on this hope they will get it right
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January 2020 by Arthur Williams
Very good dealership. I was there for service today. The service Department is very friendly,efficient and pretty fast.
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January 2020 by Kassi Knight
Excellent service advisors and technicians. Friendly staff. The owner, Russ Kauffield, is fair, honest, and heavily involved in the community. He is also extremely well-dressed. His faith is evident by his character and the way his company treats people. Won't do business anywhere else.
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January 2020 by Michael Vankirk
I had a scheduled appointment and the service was completed promptly. The service staff were courteous and helpful.
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December 2019 by Melody V.
Here it was Christmas Eve, my car had a terrible smell. I called in on the off chance I could be seen. I explained to Sandy what was going on. Her comment was "when can you be here? NOT ONE TIME did she say what time they closed or you realize it is a holiday, just what time can you get here! The problem was explained to me and fixed in no time. What a wonderful group of people.
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December 2019 by Gary Payne
They were not willing to take care of problems under warranty. The car had to be taken back twice.
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November 2019 by Alan Miles
Fantastic crew.. Very friendly n polite.. Knowledgeable
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July 2019 by Lonnie Gudger
Great lobby while your car is being worked on.