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January 2023 by Robert W
Approximately around May 2003 I took my 2007 GMC Yukon Denali to Bernard Bachman in Greenville TN for a realignment and possible replacement of the front ball joints of my front tires. I was also informed that my radiator/coolant system was compromised and also needed repairs. I authorized the repairs to the car's ball joints and radiator system. when completed, I was informed that the radiator had been replaced, but due to covid and supply shortages and shipping issues, an actual GM radiator was back ordered and another brand of radiator was installed, but to not worry as there was a warranty on the radiator. During the week of Feb 8th 2003 I noticed my vehicle was running hot and needed to have additional coolant added to the the radiator overflow reservoir . My vehicle also developed an oil leak from the cylinder head gasket. At this time the coolant leak was so severe that my engine would begin to overheat within 10 miles of driving. I took my vehicle to an auto shop I had used before and trusted, Kiser Auto in Greeneville TN. They looked at the radiator and said the bottom seam had split.\nI then called Bernard Bachman GMC and told them the radiator they installed that was till under warranty needed to be replaced. They said the would have to inspect the radiator to see if the damage was under warranty. I told them the vehicle was not drivable but they could send a rollback truck to come get the vehicle. I also suggested they send the radiator to Kiser and they could install the radiator. Bernard Bachman agreed with the condition that I give them my CC number and return the radiator for inspection to verify the defect. I agreed and then asked about covering the cost of labor. Bernard Bachman stated they would not cover the cost of labor because the radiator was not an official GM part. I reminded them that the part the replaced was the one they chose, and that actual GM parts were not available at the time. I also explained I was never told of that.
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January 2023 by Mary Ripley
Great. Friendly and helpful. Will be going back
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November 2022 by Victor Gregg
It was good
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December 2021 by Karen Gentry
Very nice seem 2 know what there doing so far
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July 2021 by Jeanne McHatton
Professional, courteous and helpful.
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June 2021 by Tiffany S.
Best experience I've ever had purchasing a new vehicle. Everyone I interacted with was helpful, friendly, thoughtful and courteous. I highly recommend Bachman Bernard to anyone looking to trade vehicles.
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June 2021 by Charles Garland
These guys are the real deal !! There honest ! They only did the work I asked them to do and the work was fantastic!! One thang was I had to wait about an hour before they could start...this wasn't my favorite thang but the rest made up for it 3 and half starrs
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May 2021 by ronald jones
Sandy in service is the greatest .
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December 2020 by Jerome B.
They send out scam cards promising big prizes. When you read the very very fine print at the back of their brochure, you realize that your prize is a $2-bill... which is not even listed anywhere as a possible prize. Ruthless and dishonest.
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September 2020 by Michael W.
I would give them a zero star if I could! I have used them for car service over the years so when they sent me a contest in the mail I thought it was real. They told me I had one prize for 1000 cash. When I went online to register they said I DID one of the prizes mentioned. When I showed up after a 20 minute ride a salesman took me back and started asking me questions about buying a car. I was going to consider it but after he got all his info I asked him about the prize. He said we would look at it after the car buying. I told him I wanted to know now so he relented and went out and told me I had one a $2 bill!!! That was not even on the prizes on my card or online! Even the up to $500 cash prize did not fit the $2 prize because that was up separate from the now $2 prize not seen anywhere. I called him a crook and left. No 2 bucks or door prize which I didnt get either! They are running a scam , beware!!
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July 2020 by Kevin Farmer
We brought our Cruze in because of leaking in antifreeze. Was checked and master mechanic there quoted $2200 in repairs. We actually paid that and got car back still with problem the same problem. Brought back 2nd time and was told water pump needs replaced. Had that fixed and still same issue. Brought back 3rd time and they told us the entire engine was shot with blown head gasket! This could have been found the 1st time we brought it in. Instead they took $2200 from us and then gave us back vehicle that needs a new engine. Completely unacceptable and unprofessional. Had the nerve to quote an additional $6100 to replace the engine on the 3rd round.
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August 2019 by Earline Holloway
They are good people to do business with and go out of their way to be of help. Their prices and autos are ok too. But the finance companies they do business with want to much a month for the payments of a nice auto. But they are friendly and clean . I like doing business with them as they do not make me feel I have been robbed when I leave there.
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July 2019 by Deirdre Van Amberg
They were friendly, helpful, and polite.
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July 2019 by Patrick B.
I'm only sorry you cannot give neg stars. The mailer said I was a winner of a lawn mower. Did the confirmation process, was called back and told I won the lawn mower to go pickup. Went to collect and good ol Melvin came to give me the details of how I was mislead and that the number is what has to match with the board in the steelership and that I had won $2. Now before that I was trying to not have my time wasted and Melvin told me how I am rude, I attempted to apologize and he continued to tell me how I am rude and cut him off, I informed him I was trying not to waste either of our time and how it was rude how he was treating me. Melvin never once apologized for his gross and unprofessional behavior. After all they want customers, you must be brilliant to think behaving in such a manner would help your cause because Melvin I will make sure everyone looking for a car hears from me how your dealership misleads people to then treat them like garbage. Every website I review on bachman bernard will be getting a negative review from me. I have the phone call recorded where I was told I won the mower to pick it up and I will be sending a report into the state attorney generals office for them to review this scam. I drove an hour for nothing more than a scam and was told I am the rude one because I wasn't interested in hearing his sale pitch. I wouldn't dare buy anything from this business they are very rude and dishonest. I also will be making a youtube video about your scam as well. I left this review as soon as I got home from the incident which is July 23 2019. If you ask me find another dealer to buy from, sure don't take their word for anything because they sure do not follow their own written terms and conditions. Like the other reviews say, they are straight out liars, and you are rude if you don't like it.
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May 2018 by Mark Johnson
Lied to me about changing oil in my new truck had to do it myself
