Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient and accessible shopping experience. Customers can visit the store in Greeneville or shop online to schedule in-store appointments, place orders, and take advantage of various pickup and delivery options. The Verizon team is known for their proficient and friendly customer service. Customers have praised the staff for their ability to transfer data and relocate apps, as well as their willingness to troubleshoot and diagnose issues over text and phone. However, some customers have expressed dissatisfaction with the lack of information and recommendations provided, as well as the quality of service in areas with limited 5G or 4G LTE coverage. Notably, several customers have singled out specific Verizon representatives, such as Sarah and Keya, for their exceptional customer service. These employees have been commended for their kindness, patience, and dedication to ensuring a positive experience for each customer. Overall, Verizon strives to provide a convenient and accessible shopping experience, with a focus on delivering quality service and support to its customers. The company's commitment to customer satisfaction is evident in the positive feedback received from many satisfied clients.
Great service. Agent was able to solve my problem immediately.
October 2023
Went in to change phone and get a local number. Young lady was excellent and provided all the information we need.
September 2023
They keep me connected with my family. When I'm out on the road. For weeks at a time. I've always had service everywhere. I went in this country. And the people are friendly and helpful. I'm not going anywhere else
