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December 2023 by Patsy Lewis
I had spent over 8hrs on the phone trying to resolve a problem with setting up my account to pay by phone. Very frustrated, I drove to the nearest store, an hour awayMarceese was a blessing from God. Fixed the problem in less than 10 minutes. Very nice. I couldn't have asked for better service. Don't waste your time on the phone,make the drive. You will be happy you did.
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November 2023 by Cjmcope
Cameron the manager was VERY rude. Ryan sold me devices and lied about being able to transfer my old phone over so he could make a profit. Cameron wouldn't make the situation right and was absolutely horrible when trying to resolve the issue. Luckily support fixed everything. I would NOT recommend this store or to work with these employees. They want to sell devices and don't care if you are unhappy with them as long as they make their commission.
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November 2023 by Brian Triplett
Looks like I am going to have to take the drive to Greenville location since they closed the norton va loca. Those.customer service ppl.have absolutely no ideal what they are doing and I haven't saw. Bill online in months its says reloadMy bill was paid up to a 0 balance in June while my wife was hospitalized. She called and paid them around 389.00 Since then the bill has gotten up to 1499.00 no one can tell us why, no one Can help us NOTHING! THEY OFFER YOU ANInstallment plan, i have paid them 50.00 twice only for them to cancel it and act like we requested it. Then they hike my bill up that is a mortgage payment as a NDmno way is it that much! I need an American to help me not someone in Pakistan who can barely speak English
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November 2023 by flower design
This is long overdue.... After the worst experience w Xfinity ever I realized the only way I could actually get my situation resolved was to drive 2 hours from NC to the nearest store. Ryan was actually the first person ever in my years with Xfinity that took the time to understand and solve a problem. I immediately knew I was in competent hands. Never a question if he knew what he was doing or not. Ryan assured me he could take care of replacing my SIM card and restoring my phone. He said give him 45 min or so and sure enough...Voila' ! We came back and my phone was good to go. Forever grateful for his knowledge and outstanding customer service skills. Thanks Ryan!!
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November 2023 by Joseph Mannaa
Xfinity charges me for extra data use every month I pass my data limits. Question for Xfinity Since you charge me for extra data usage, are you going to give me credits for no used data? if not that’s called deceiving.
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September 2023 by Biorupp
Undoubtedly the slowest in-person customer service center I've ever been to.20 minute wait just to have my "name taken" to get to the NEXT customer service rep just to turn in old equipment. Had I stayed I would have been there at least an hour. Honestly, I think that every time I've been in that location, I was there a minimum of 45 - 90 minutes just waiting.Came home and printed off a UPS return ticket and dropped it off at UPS in less than 10 minutes. How much does it cost them to mail an item UPS to Mt. Juliet near Nashville which is four hours away from here? Idiotic that a company presents itself this way.It amazes me that Xfinity management would rather me mail their equipment back at added cost to them, rather than just check it in as I'm standing there. That said, if you can, do all your business online and stay out of that location.
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September 2023 by Alyssa Vieira
Today our internet went out at 3am est and still had not been restored by the time I called at 1125am est I waited on hold for 20 min when I got an agent he had no idea there was an outage could give no information as to why there was an outage or an eta as to when I would be resolved. This is not ok as I work from home pay my bill early every month early amd was offer 5 dollar applied to my account which is barely anything compared to what i would have made had I been able to work today. I tried a few more times to call in later in the day only to have the automated telephone refuse to connect me to an agent and hang up on me. Finally, I spoke via chat to someone who still could not give me information 15 hours after the outage started, and I requested to speak to a supervisor. The chat agent stated a sup would call me back in 15-20min. When I did receive a call back it was a regular agent who said the outage was only 4hrs which was a lie and that it was for maintenance and they couldn't help me. I asked for this agents supervisor. When I was finally connect the supervisor was rude finally they offered to compensate me for a total of 32 dollars off my next bill then continuously asked if I was now happy. No I am not happy I lost a full day of work was treated rudely and was given the run around as to what the issues was and what an eta would be to have the power restored. Which it finally was almost 18hrs later. I was also told I was not on the "prime" notification list which I had never been offered I have been a loyal customer paying my bill on time or most cases early. Ever customer should be notified of outages and at least a rough eta as to when the services they pay for each month will be restored. The supervisor needs training on how to talk to customers. This was all done by the 1800 number that is online
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August 2023 by Georgia Fannon
I would like everyone to know. The Greenville Tennessee location is the best. After many phone calls and ready to drop Comcast...the people at this store solved all our problems. They were professional, efficient and so kind. Thanks we found you. ❤️
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August 2023 by James Poe
Nothing but a waste of time with a company that obviously doesn't know how to assist customers. Poorest excuse of customer service I've witnessed. How are you going to call me and still have me talk to 4 different people over the span of an hour and still not find anything out?
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August 2023 by Donna Rea
They were very helpful. So glad we have an Xfinity store in the area.
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July 2023 by Brandan Tobin
Impossible to reach a human. Customer support IVR automated message pitch Gig speeds for 2min, then asks questions for 4min and hangs upBut it does send links for chat support which is hilarious because I can’t use it, as this is the 2nd multiple hours long internet outage I’ve had in the span of a couple weeks.I work from home and lost a lot of money by not being able to work for half the work day, twice this month so far.For non existent support, and consistent outages, Xfinity gets a 1 starTry your chances with anyone else, even Starlink or ViaSAT, before settling for Xfinity
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June 2023 by Chartreuse Maiden
I left because I moved. I closed my account they still charged. It took 3 times for them to stop. Now, they're saying I owe them a decive. I bought my own stuff at best buy to avoid buying their equipment. Because their equipment sucks and I knew I would just be over paying. Then they take away for you to properly contact them. Must be because of the pending class actions against them. I might have to hand one out too if they keep bugging me.
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June 2023 by United in Truth
Our bill miraculously continues to go up and up every month ? on top of the constant outages..We had not had internet in a very long time except on our cell phone, until last year and we only got it in our home because we had to because we homeschool but this month to month scheming on top of the newest app updates that will not allow us to monitor our family activity anymore is outrageous. Looking to switch to a more trusted company.
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June 2023 by Bryce Neuman
Impossible to cancel Xfinity service on web or through App and no phone calls back when scheduling a call. Canceling service should be as simple as starting new service. Very disappointed
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May 2023 by Anthony Dioniso
Low rating due to zero customer loyalty. After 2 years, bill went from 175 to 239 after contract expired (contracts are taboo now.) After the run around online and on the phone, finally got a live person who would not restore my price. I cancelled. Loyalty is dead.
