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July 2025 by Charles Cofer
In and out quickly. Very nice and professional service
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July 2025 by GRAHAM PHILLIPS
Great fast
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May 2025 by Ronnie Moss
Great service
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March 2025 by Devon_clapz
Corey is so helpful, I think y’all should give him a raise, his customer service was off the chain, I was being hardheaded and arrogant and he still wanted to help, thank you again Corey!!!
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February 2025 by Gp King
They are scammers! They made false promises to provide a 4G extender, and my device has been in limbo for 25 days without being received. I placed the order because there is absolutely no network reception at my location. Every other day, I have to spend 1 to 2 hours with Verizon, which has become incredibly painful. I find myself begging and requesting their help because my phone drops calls in the middle of conversations. If I receive an emergency call, there is no reception, and my phone doesn’t ring.
I have been a loyal Verizon customer for 18 years, but this outrageous service is reminiscent of the craziness I experienced seven years ago, which led me to leave the company. Somehow, I came back, but now I have to say goodbye forever. My brother has been a Verizon account holder for 22 years, and my cousins, my nephew, and my uncle have accounts that range from 13 to 23 years. None of us are happy with the service.
The outsourced customer care agents are often talking from overseas and lack a proper understanding of what customers go through. This results in wasted time and frustration, and it feels as though they simply do not care.
Verizon has really let me down. There is no service, and I’m still paying over $400 every month. I am continuously seeking help, but they have not provided any. They waste more than an hour of my time holding and transferring my call to different departments, but there is still no resolution.
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February 2025 by Dawn Brasel
Trey definitely went above and beyond to assist me with getting a replacement for my damaged device. He was professional, knowledgeable and performed excellent customer service even going that extra mile of providing me guidance over the phone beyond store hours. He seemed genuinely concerned for my situation. Thank you Trey for taking the stress out of replacing my phone.
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January 2025 by Ricky/Nicole Scoggins
The wait time was a little extreme & Customer service was lacking for sure.
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July 2024 by kelly sims
I cannot say enough good things about Trey. He was so kind and helpful and figured out what was wrong with my phone after I thought it would never work again. He took his time with me and talked to me about a lot of different things about my phone. He's the kind of employee everyone would want. Great interaction.
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June 2024 by Leah Diana
The staff at this location really go out of their way to provide superb customer service. If I could give 10 stars I would! Cobie and Trey are awesome! Thanks again for all your help!
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March 2024 by Jay Nason
Alex was great in helping us with replacement phone and our account. He did a great job, taking time needed.
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December 2023 by SCOTT ARMES
Thought I was trading for a new model phone when I went to get a phone case found out it was a 2022 model
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October 2023 by Anna Ward
Excellent customer service. Very knowledgeable.
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October 2023 by Nicholas Blankenship
Only 2 people working sat there for 45 mins and gave up
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September 2023 by Krystal Beasley
Very pleased with the fast and helpful service that my husband and I received! I’m so glad I switched providers!
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August 2023 by Jennifer Lemonds
Max was so patient and very helpful. Will not go to any other Verizon store but this one. The store in Callahan & Clinton Hwy store needs to learn some manners from Max.
